Woodbridge, Virginia
Not resolved

Sears ran a promotion for appliances. They would rebate shipping and haul-away costs of $75 for "Any Appliance Over $399." The rebate form and its fine print had no exceptions to this qualifier except a few specific high-end brands.

However, what Sears meant, evidently, was "Any Appliance Over $399 after coupons or credits are applied, which we will only apply the appliance, but not the haul-away service or shipping." Even though I conformed to the letter of the rebate, I was rejected due to not following what they meant. This seems like a convenient way for Sears to steal its customer's money. What's worse is the coupon that killed my rebate was applied to my order at checkout by Sears as part of their sale at the time.

Stay away from Sears rebates. They can change the terms as they want with no recourse to you whatsoever. Their customer service is horrible, especially at their rebate department.

Product or Service Mentioned: Sears Coupon.

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