We usually buy our appliances from SEARS. Washers, Dryers, Stoves and so on.......
Kenmore is a brand name that has been good to me over the years.
When my water heater went out I didn't even think to "shop around". I went right to SEARS ONLINE HOT WATER HEATERS.
I discussed what was here, the unit that failed. Since there have been improvements over the years I asked for a recommendation and since all this department deals with is Hot Water Heaters I felt I was in good hands.
I went with the unit the Sears Associate recommended and I needed it installed.
Since I called before NOON, they could have the installer out the same day.
THEN THINGS WENT BAD.
The installer came in with a tape measure and said the unit in his truck wouldn't fit, it was too tall. So while he was here we called back, ordered the unit that the installer said was best. Fine, they just had to order it in because THAT unit wasn't in stock. It will take 7 days.
OKAY, it's OHIO and it's cold, but I'm sure that MacDonalds runs out fries every once in awhile. We're tough, and I order the unit and 6 days later I call to make sure that everything is on schedule.
SEARS HAS LOST THE ORDER.
They would be happy to order it again (?) and it will take about 7 days.
Sucks to be me. I order the unit and low and behold it shows up in about 5 days.
The installer puts it in, and the whole operation takes about 30 minutes....tops.
Then the installer hands me a bill for a drain pan, and two unions.
I don't know what "regular installation" is but the installation of a hot water heater costs more than the heater itself.
This is money I don't have.
I call everyone who can draw breath at SEARS and try to explain that it's been a really tough 12 days of carrying hot water to the tub, cleaning up a flooded basement and THEY LOST THE FIRST ORDER AND IT HAD A DRAIN PAN ON IT.
So far I have a case manager assigned to my problem, they should call in 72 hours but it's been days and I haven't heard from anyone.
I expected Sears to offer something for all they had put me through by sending a unit that wouldn't fit, losing the order for one that would and making me wait 12 days.
Needless to say this is not the store that my DAD shopped in, something has happened and to continue to shop at SEARS makes me a fool.
On Facebook when you type in SEARS, Home Depot comes up.
I think that in the future, since even if Home Depot service isn't
perhaps the best on earth, how could they do worse than SEARS?
They could not.
I guess we all learn lessons the hard way, but we never forget them.
Monetary Loss: $80.