Product: Sears Repair Clear all filters (505 of 505 reviews match)
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Sears - Horrible customer service just wow..

1.0
Details
Yes sales representative were horrible
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Review
#1292086 Review #1292086 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
1.0
Details
Door broke so as a good customer called sears. Sears will charge 100.00 for install although if I install, pick up from their location I may save the charge. talk about customer service. Given the climate of today maybe keep your current equipment save some money...
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1 comment
Anonymous
#1510865

my fav "typo" of the day.... "....Service has been super blow expectation." blow --- "bElow"

Review
#1291197 Review #1291197 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Customer service
Reason of review
Bad quality

Sears in Grandville, Michigan - Poor customer service

1.8
Details
Very difficult to understand the people on the phone, obviously from a foreign location and unable to actually answer quesrions but will pass you around until you are so frustrated you give up.
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Review
#1288029 Review #1288029 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
1.0
Details
As with the other calls I've made to Sears this past week setting up the appointment and a fraudulent warranty, the people in the Philippines are very hard to understand. Their English is terrible. Sears couldn't care less. I also tried calling the 800 number for...
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1 comment
Anonymous
#1494011

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274-9904. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

Review
#1271935 Review #1271935 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Service tech didn't show up
Loss
$500
Preferred solution
I want to be paid for my time you wasted.

Resolved: Sears - Repair

1.0
Details
How can a ten dollar part and 20 minutes of labor cost over four hundred dollars?
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Resolved
Review
#1226805 Review #1226805 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Pricing issue
2.2
Details
Never have I ever experienced such passive aggressive responders who simply brush you off *** if you were a mere fly. I hope no one has to experience this horrible company’s call center service, or the company overall. You can avoid these types of inconveniences by not hiring sears...
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Review
#1205980 Review #1205980 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
1.0
Details
The sears customer care is the worst ever, they have no idea what there are doing. I have a long list of problems that has strung out over 2 months now, who knows how much longer this is going to take. Her is some of the problems. Every repair part has been on back...
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Review
#1172630 Review #1172630 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Store was fine
Cons
  • Sears customer warrentee program is horrible
  • Sears
Reason of review
Poor customer service
Loss
$2000
Preferred solution
Full refund

Update by user Oct 06, 2017

Service Order No: 000767043035539 Paul Fleming To:AE Solutions ‎Oct‎ ‎6 at ‎7‎:‎29‎ ‎PM That is BS and I and going on social media and will now cut and paste this BS response. I am seeking restitution for over billing PERIOD! On Friday, October 6, 2017, 4:57:29 PM EDT,...

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Review
#1111380 Review #1111380 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Loss
$275
Preferred solution
Price reduction

Sears - Customer service

2.1
Details
Sears phone representatives can range from professional to completely incompetent. I really think that is a main basis for their failure. Some of their repair people are suspect. However, i have much better luck with the repair people. They are given limited support by the company with limited pay. Sears want your money but fails to deliver results. They are constantly going up on pricing yet provide lesser quality service. I think other companies have learned these valuable lessens and that is why they thrive. As for Sears, i do not see a come back but a company that once was.
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Review
#1103271 Review #1103271 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
00 am he called and told me was getting hot and asked me to call Sears to find out what was the approximate time they expected their technician to be there. I was told to call the technician directly and I was given the wrong number. I called back several times spoke...
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1 comment
Anonymous
#1363831

Sears never shows and when they do it's late. Use a different service company they are in shambles and going under. Rochester NY

Review
#1077359 Review #1077359 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service