Product: Sears Repair Clear all filters (466 of 466 reviews match)
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I said you don't handle billing questions and you are from billing? If I could rate this company a negative star, rest assured I would without a doubt. I just received a call from a customer service rep in Manchester, NH and after I repeated what is posted here, he said HE COULD NOT DO ANYTHING! Stay away from Sears...
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Sears Repair
#1111380
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Sears phone representatives can range from professional to completely incompetent. I really think that is a main basis for their failure. Some of their repair people are suspect. However, i have much better luck with the repair people. They are given limited support by...
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2.1
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Sears Repair
#1103271
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00 am he called and told me was getting hot and asked me to call Sears to find out what was the approximate time they expected their technician to be there. I was told to call the technician directly and I was given the wrong number. I called back several times spoke...
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Anonymous
Anonymous

Sears never shows and when they do it's late. Use a different service company they are in shambles and going under. Rochester NY

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Sears Repair
#1077359
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Sears Repair Review

#797187
1.0
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Dealing with Sears about getting my washer repaired has been one of the worse experiences of my life and it has made me to NEVER want to purchase an appliance from them.
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Sears Repair Review

#784744
1.0
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Sears in home repair is the worst experience I ever had as a first time customer I will never you them that's all
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Exchange, Refund and Cancellation Policy

Sears Repair Review

#776879
1.0
Details
Sears has ne waiting to come and repair my dryer for 1 month now. They keep changing parts but still not repaired. Now they saying wait another week. This is crazy. I will not renew my service contract with them
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Sears Repair Review

#741278
I sent a ring to resize and it came back with a dam cut on the band!!! This the second time and the same thing!!! It's like if they are not sealing it good or welding it wrong!!! It *** me off that I bought a ring to enjoy and I can't because I keep sending it back for repair!!!!
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Do not use sears as a repair company or appliance retailer.The company does not care about repairing your product they are only concerned with how much they can upsell you. When you call for service you will be pressured into purchasing a whole house warranty. If you...
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Sears Repair
#1051697
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, who wrote his telephone number on the Invoice 919-862-6217, but has NOT answered the telephone said his girlfriend worked in the Sears office. I had another guy tell me the dryer hose was loose. For $400 more they would service my HVAC, so I agreed. It did NOTHING to...
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Anonymous
Anonymous

Contact the bbb and the news media they are flooded with horror stories and would love to hear from you. Rochester NY

Product
Sears Repair
I didn't like
  • Whole process
  • Customer service stinks
  • Delivery costs
#1048758
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He is a contractor for Sears. However doing so he broke a waterline leading to the icemaker. He then ran to a local material supply house to try to fix it. He stated that he bought the wrong size or they don't make my size waterline anymore. He said that he'd have to...
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Anonymous
Anonymous

Sears is outsourcing there work and not honoring the terms or there contracts. You should call and cancel to get a refund while they are still in business. I would also call t...

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Sears Repair
#1047599
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Repair service sucks with Sears. I have the protection warranty and when I call for service I have to wait at least a week, usually it is two weeks, for a repair person to come out. And when you are given a time window, it is just for show. The morning of the repair...
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2.1
Product
Sears Repair
I didn't like
  • New service department for repairs
  • Misleading representation by sears
#986996
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Here Is the problem. I NEVER told Sears to come and do a serves call. I NEVER called and ordered a service call and Sears should have NEVER came to my house for a service call. The bottom line is that you OWE me $59.00 for your *** person that went and put a service...
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Anonymous
Anonymous

Actually you shouldnt complain about the people not speaking proper english since you suck at it, you can not even write correctly. I hope sears gives you the $59 back so you ...

1.0
Product
Sears Repair
I didn't like
  • What costomer service sending out a teck none was ordered
  • Problem solving ability
#821121
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I am outraged about the shoddy, insensitive service and rip off prices that Sears provided my 95 year old mother. She made an telephone appointment with Sears to repair her stove between 3 pm and 5 pm. Sears them left her a message that they would be at her home...
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Sears Repair
#821048
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We purchased a Samsung dishwasher from Sears 5 years ago. In that time, we have had it repaired at least 5 times, most recently in March 2015 and again in November 2015. Now it is broken again, and of course the warranty on the repair expired after 90 days. Very...
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Sears Repair
#816939
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