Product: Sears Repair Clear all filters (0 of 479 reviews match)
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I scheduled a repair with Sears because I considered the company trustworthy. The experience started off well. The chat service on the site was amazing. However, the day of the appointment, the service person never showed up. Throughout the day, my husband and I called...
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3.3
Product
Sears Repair
#1413667
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45 for Sears to tell me they don't have the part I need? Then the next day charge me an additional hour and a half to make a repair that only takes 10 minutes? In addition, when I asked to see the BOX the part came in I was shown the part not the box? Because I'm a...
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2.5
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Sears Repair
#1404743
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We should all call better business bureau And File a complaint Against Sears.
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Anonymous
Anonymous

It seems to appear to be the right solution, but Sears literally pays the BBB for their A- rating. This is how the BBB is funded and underwritten. Accelerate your cause to the...

3.4
Product
Sears Repair
I liked
  • Quality of merchandise
  • Large capacity of the refrigerator
I didn't like
  • Lack of customer care and service attributes
#1362033
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Sears called and said that the tech. was sick and they had no backup. I asked them to re-schedule for next Saturday. She said they can't that far out so she scheduled me for Monday. I let her know that I could not do weekdays. Monday comes and I received a reminder. I...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

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Sears Repair
#1351538
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Sears - Horrible customer service just wow..

Yes sales representative were horrible
1.0
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Customer service
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Sears Repair
#1292086
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Door broke so as a good customer called sears. Sears will charge 100.00 for install although if I install, pick up from their location I may save the charge. talk about customer service. Given the climate of today maybe keep your current equipment save some money...
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Anonymous
Anonymous

my fav "typo" of the day.... "....Service has been super blow expectation." blow --- "bElow"

1.0
Product
Sears Repair
I didn't like
  • Customer service
#1291197
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Sears - Poor customer service

Very difficult to understand the people on the phone, obviously from a foreign location and unable to actually answer quesrions but will pass you around until you are so frustrated you give up.
1.8
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Customer service
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Diversity of Products or Services
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Exchange, Refund and Cancellation Policy
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Product
Sears Repair
#1288029
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As with the other calls I've made to Sears this past week setting up the appointment and a fraudulent warranty, the people in the Philippines are very hard to understand. Their English is terrible. Sears couldn't care less. I also tried calling the 800 number for...
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Anonymous
Anonymous

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274...

1.0
Product
Sears Repair
#1271935
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Resolved

Resolved: Sears - Repair

How can a ten dollar part and 20 minutes of labor cost over four hundred dollars?
1.0
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Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Value for money
Product
Sears Repair
#1226805
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Never have I ever experienced such passive aggressive responders who simply brush you off *** if you were a mere fly. I hope no one has to experience this horrible company’s call center service, or the company overall. You can avoid these types of inconveniences by not hiring sears...
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2.2
Product
Sears Repair
#1205980
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