Product: Sears Repair Clear all filters (467 of 467 reviews match)
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The sears customer care is the worst ever, they have no idea what there are doing. I have a long list of problems that has strung out over 2 months now, who knows how much longer this is going to take. Her is some of the problems. Every repair part has been on back...
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1.0
Product
Sears Repair
I liked
  • Store was fine
I didn't like
  • Sears customer warrentee program is horrible
  • Sears
#1172630
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I said you don't handle billing questions and you are from billing? If I could rate this company a negative star, rest assured I would without a doubt. I just received a call from a customer service rep in Manchester, NH and after I repeated what is posted here, he said HE COULD NOT DO ANYTHING! Stay away from Sears...
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Product
Sears Repair
#1111380
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Sears phone representatives can range from professional to completely incompetent. I really think that is a main basis for their failure. Some of their repair people are suspect. However, i have much better luck with the repair people. They are given limited support by...
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2.1
Product
Sears Repair
#1103271
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00 am he called and told me was getting hot and asked me to call Sears to find out what was the approximate time they expected their technician to be there. I was told to call the technician directly and I was given the wrong number. I called back several times spoke...
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Anonymous
Anonymous

Sears never shows and when they do it's late. Use a different service company they are in shambles and going under. Rochester NY

Product
Sears Repair
#1077359
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Do not use sears as a repair company or appliance retailer.The company does not care about repairing your product they are only concerned with how much they can upsell you. When you call for service you will be pressured into purchasing a whole house warranty. If you...
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Product
Sears Repair
#1051697
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, who wrote his telephone number on the Invoice 919-862-6217, but has NOT answered the telephone said his girlfriend worked in the Sears office. I had another guy tell me the dryer hose was loose. For $400 more they would service my HVAC, so I agreed. It did NOTHING to...
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Anonymous
Anonymous

Contact the bbb and the news media they are flooded with horror stories and would love to hear from you. Rochester NY

Product
Sears Repair
I didn't like
  • Customer service stinks
  • Unfair
  • Delivery costs
#1048758
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He is a contractor for Sears. However doing so he broke a waterline leading to the icemaker. He then ran to a local material supply house to try to fix it. He stated that he bought the wrong size or they don't make my size waterline anymore. He said that he'd have to...
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Anonymous
Anonymous

Sears is outsourcing there work and not honoring the terms or there contracts. You should call and cancel to get a refund while they are still in business. I would also call t...

Product
Sears Repair
#1047599
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Repair service sucks with Sears. I have the protection warranty and when I call for service I have to wait at least a week, usually it is two weeks, for a repair person to come out. And when you are given a time window, it is just for show. The morning of the repair...
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2.1
Product
Sears Repair
I didn't like
  • Misleading representation by sears
  • New service department for repairs
#986996
Reply to reviews

Here Is the problem. I NEVER told Sears to come and do a serves call. I NEVER called and ordered a service call and Sears should have NEVER came to my house for a service call. The bottom line is that you OWE me $59.00 for your *** person that went and put a service...
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Anonymous
Anonymous

Actually you shouldnt complain about the people not speaking proper english since you suck at it, you can not even write correctly. I hope sears gives you the $59 back so you ...

1.0
Product
Sears Repair
I didn't like
  • What costomer service sending out a teck none was ordered
  • Problem solving ability
#821121
Reply to reviews
I am outraged about the shoddy, insensitive service and rip off prices that Sears provided my 95 year old mother. She made an telephone appointment with Sears to repair her stove between 3 pm and 5 pm. Sears them left her a message that they would be at her home...
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Product
Sears Repair
#821048
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