Product: Sears Repair Clear all filters (505 of 505 reviews match)
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Sears in Central Coast, California - Bad repair service

2.4
Details
Our brand new washer broke down Tech. Ordered two parts. 8 days later 1 part gets delivered the most important part doesn't. Now we have to wait another 2weeks for the other part because they don't have it stock How can a company like Sears not have a part in stock of appliances They sell , then they tell you they'll send you a check for laundry cost but it will take up to 30 days to receive. What the heck is going on with Sears. It's just a matter of time.
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Review
#1712040 Review #1712040 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Variety
Cons
  • Customer service repairs
  • Repairs
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Customer service lacking

Sears - Avoid at all costs

Bought a washer /dryer stack in 2015 from Sears. It broke in 2016. I purchased the extended warranty which is up in 2020. Machine has been broken since 9/2019. Repair person has not been back since 10/19. The parts are sitting out in my garage. Today is 12/3. The repairman called to cancel to say he had the flu. I received an e-mail from Sears saying the reschedule date is 12/21. Unacceptable. I do not want this repairman back on my property. Sears now has to get an approval from a manager to get another repairman to fix my machine. I spent 1/2 hour being bounced around from dept. to dept. Sears is out of business for a reason.
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Review
#1722012 Review #1722012 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Poor service and workmanship on product
  • Poor customer service
  • Dont stand behind repair
Reason of review
Poor customer service
Loss
$1300
Tags
  • stackable washer

Sears Home Warranty

1.0
Details
Scheduled appointment for refrigerator repair thru Sears Home Warranty for October 3rd, 4th, and 7th, waited 4 hours each day and no one showed up because of "technical error". I now have a fourth confirmed appointment and I have very little cofidence that anyone will show up. The technical error may be with the language barrier I experienced with the call center personal.
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1 comment
Anonymous
#1758829

You are only at the beginning of a long nightmare

Review
#1674151 Review #1674151 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Preferred solution
Improved customer service and better english speaking call center personal

Sears in Washington, District Of Columbia - Never in a zillion years

I have been waiting for 2 months to get my Kenmore stove repaired' made 8 phone calls, and transferred to many people and still no resolve...SEARS SUCKS and if this is the way that you treat loyal customers of over 40 years, I feel sorry for new customers
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Review
#1722802 Review #1722802 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Preferred solution
a new stove
1.0
Details
To whom it may concern, Our appointment for service has been cancelled, on your end. Our heat pump/heater is not working properly. Now we are expected to wait until 10/10/19, for repair. Why was our appointment, for today, cancelled?? We pay for our Service Agreement...
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Review
#1672054 Review #1672054 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Service agreement not followed
  • Now no heat
  • 50 days no ac
Reason of review
Repair

Sears in Westland, Michigan - Complaint Problem never resolved

1.0
Details
sears sent two repair men to have my dryer fixed.came out and told me the problem. after over 2 weeks with the job not done you sent another man with the same answer I TOLD HIM THAT HE REALLY DID NOT HAVE TO COME SINCE HE HAD NOT COME TO COMPLETE THE JOB. YOU SENT A VERY RUDE AND PREJUDICE WHITE MAN TO MY HOME AND THEN YOU TOOK MONEY OUT OF MY ACCOUNT WITHOUT MY CONSENT. I HAVE CALLED SO MANY TIMES AND I HAVE DEALT WITH VERY RUDE CUSTOMER SERVICE WHICH A LOT OF TIMES I HAVE BEEN PUT ON HOLD AND THEN I AM DISCONNECTED. I WANT MY REFUND AND YOU NEED TO KNOW THE TYPE OF REPAIR MEN YOU SEND TO CUSTOMERS HOME.
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Review
#1660264 Review #1660264 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Rude customer service
Reason of review
Poor customer service
Loss
$105
Preferred solution
Full refund
Tags
  • Horrible Staff And Liars

Sears in Jacksonville, Florida - THANKS FOR NOTHING

1.0
Details
I had your company come fix my washer REF# 40381648 . I had one problem after another with the service people and customer service had to get supervisor involved. After your tech "fixed" my washer it worked for maybe a month then of course my warranty was out so when it started acting up again I couldn't afford to get it fixed. Well I was just able to have someone and your tech NEVER connected the drum so it spun and stripped the threads. After this EXPERIENCE I will NEVER buy or have Sears involved with any appliance I need. Wtf ***
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Review
#1679859 Review #1679859 is a subjective opinion of poster.
Service
Sears Repair
1.0
Details
A service tech came to my house to diagnose a problem with a dishwasher we purchased from Sears (out of extended warranty). Was there 15 minutes, told my wife it would be 330.21 for "today" and then 480 when they came back to install the part that they had to order....
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Review
#1670856 Review #1670856 is a subjective opinion of poster.
Service
Sears Repair

Sears - Poor Service

1.0
Details
I called on 9/9 to set a repair for 9/10. I was told that a repair person will be at my location on 9/10 at the designated time when I was available. I changed my plans to accommodate the repair. Today 9/10, I receive a text saying that my repair is scheduled for 9/11. This is unacceptable. Your customer service people have no idea know what they're doing, if they can't set a simple repair schedule accurately or correctly. It's no wonder, with poor service like this, that Sears is losing business and going under.
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Review
#1650079 Review #1650079 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Lousy customer service
  • Getting a runaround
  • Being lied to and deceived and my time wasted
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Reviews

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  5. 31 reviews
Sears reviews

Sears - Ticked off

3.0
Details
I refrigerator is under warranty had a technician come out last Thursday on the 5th and just stood there and said the door is off track and closed the door and said it'll be 24 hours for cool never even looked behind the refrigerator never check anything out and he was on his phone the whole time and he act like we were a big inconvenience and annoyance for him and we had one come out today he walked in looked at the refrigerator and said hey you need freon in a compressor let's fix it the other guy just didn't want to do the work
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Review
#1649111 Review #1649111 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Lied to by repair dummy
Reason of review
Poor repair technician