Product: Sears Repair Clear all filters (0 of 477 reviews match)
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With Official Company Response

I bought the refrigerator on month of may 2014 the friged freeze our food. I call them and they keep sending me the technician to get repair for 5 times and still not working. I wasted a lot of my food,time dealing for this problem. Its been six months now and the...
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SearsCares
Sears Response

Hi there,We can assist! We want your refrigerator up and running. Please contact us on one of our social channels to receive the proper assistance you deserve! • Sears Faceboo...

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Sears Repair
#572029
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With Official Company Response

Bought washer/dryer at Sears local store. Installers were clueless and left after 3 hours, failing to install vital components. Left me having to clean up their mess. Repair techs attempt to fix the installers mistakes. One tech ordered parts to be shipped to me, the...
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Anonymous
mbbiowa

from mbbiowa - It's over. Sears delivered smaller washer/dryer unit and installed it professionally. I'm in a state of shock. The nightmare is finally over. Issue is resolved.

Anonymous
mbbiowa

from mbbiowa - Final comment on Sears. I miss the Sears from long ago, when my parents would take me with them to the store and would buy me popcorn. I miss the friendly, smil...

1.3
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Sears Repair
I didn't like
  • Service
  • Customer service
  • Delivery experience
#568917
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With Official Company Response

I had purchased one for a dryer I bought. The dang thing quit heating after a couple of months and was repaired. Not even 6 months later it quit heating again so called repair and was given a date when the repairman would be out and also sent me a box with the 3 parts...
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SearsCares
Sears Response

Hi there,This does not sound like the experience we provide our members. We are alarmed to hear about this. We'd like to offer our assistance- please reach out to our social c...

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Sears Repair
#568683
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With Official Company Response

My treadmill stopped working 8 weeks ago. I called Sears the day it stopped working and set up a service call. The repair person showed up and established (with the help of a Sears Technician) that the faulty part was a $20 speed sensor. He ordered the part and 8 weeks...
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SearsCares
Sears Response

Hello there,We are disappointed to see you are upset with our services. We value our members and want to be sure you receive the service you deserve every time!For future conc...

1.0
Stephenville,Newfoundland And Labrador
Product
Sears Repair
#559731
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With Official Company Response

I purchased a Samsung Washer from Sears in Bethesda, Maryland, less than one year ago. When I called customer service to report that the interior of the machine melted, they set me up with a repair service call 10 days from the date of my complaint. I explained that...
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SearsCares
Sears Response

Whether or not your service call was taken before the original 10 days, we would like you to talk to a Member Experience Manager about this. Please email your full name, addre...

Anonymous
me

And another reason that sears is going under....

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Sears Repair
#488745
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With Official Company Response

Had mower motor go bad within the two year warrantee period. Through a rod. I changed the oil, plug, and filter and stored for winter. When I started it up in the spring the mower through a rod. Sears says it had no oil in it. When I took it in, the store manager...
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SearsCares
Sears Response

Has this issue been resolved for you?

SearsCares
Sears Response

Has this mower issue been resolved for you?

Product
Sears Repair
#482560
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With Official Company Response

I have an LG washer 2 years old and it stopped working, 2 different "techs" come out, dented it twice, couldn't fix the problem so re scheduled for another "tech" to come out, same result but were rude, today they call and say they can't make it, SERIOUSLY? I called...
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Mike_mn
Mike_mn

What does a newer washing machine and the space shuttle have in common? 500,000 parts all made by the lowest bidder!But really... why the heck does a washer need to be comput...

SearsCares
Sears Response

Anonymous,We thank for taking the time to let us know about this situation. My name is Liz and I am a member of the Sears Cares Escalations team. We can truly apologize for t...

Product
Sears Repair
#479965
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Featured With Official Company Response

Sears will NOT take responsibility for damaging my boiler!
Sears will NOT take responsibility for damaging my boiler!
I purchased a new Dunkirk boiler from Sears in October of 2010 and paid $4611. I bought an electronic pilot boiler but they sent and installed a standing ignition boiler. So Sears sent me something OTHER than what I purchased which also cost less than the boiler I paid...
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Anonymous
Anonymous

Sears sucks.

Anonymous
Anonymous

Time for a lawyer. I would due for any and everything. It was THEIR fault and they don't want to eat the cost. Good luck.

Product
Sears Repair
#476061
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With Official Company Response

As many folks who have complained, I am a long time Sears customer purchasing many major items (Craftsman, Kenmore, etc.). And like many who have posted their complaints, my loyalty is forever damaged. My scenario: My 5 year old Kenmore Elite dryer died. The serviceman...
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SearsCares
Sears Response

Anonymous,We thank you for bringing this matter to our attention. My name is Liz and I am a member of the Sears Cares Escalations team. We certainly can see why you are so fr...

Product
Sears Repair
#472848
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this blower is a piece of junk,,have brought this to sears,burlington,nj repair store 6 times,,got it back Friday,,1/17/2014,,device ran for less than (5 minutes),,,tried to restart over 10 times,,,,going to return it to sears repairs,,burling, nj site,,rte...
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SearsCares
Sears Response

Hi anonymous471940,Thank you for bringing your leaf blower service issues to our attention, we can see how having multiple service calls on your leaf blower would leave you fe...

nikalseyn
nikalseyn

You need to be more specific as to what the blower does. In other words, what are the symptoms? Once you describe the symptoms, perhaps people would have an idea what the prob...

Product
Sears Repair
#471940
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