Product: Sears Repair Rating: 1 Star Clear all filters (47 of 505 reviews match)
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Sears in Jacksonville, Florida - THANKS FOR NOTHING

1.0
Details
I had your company come fix my washer REF# 40381648 . I had one problem after another with the service people and customer service had to get supervisor involved. After your tech "fixed" my washer it worked for maybe a month then of course my warranty was out so when it started acting up again I couldn't afford to get it fixed. Well I was just able to have someone and your tech NEVER connected the drum so it spun and stripped the threads. After this EXPERIENCE I will NEVER buy or have Sears involved with any appliance I need. Wtf ***
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Review
#1679859 Review #1679859 is a subjective opinion of poster.
Service
Sears Repair

Sears Home Warranty

1.0
Details
Scheduled appointment for refrigerator repair thru Sears Home Warranty for October 3rd, 4th, and 7th, waited 4 hours each day and no one showed up because of "technical error". I now have a fourth confirmed appointment and I have very little cofidence that anyone will show up. The technical error may be with the language barrier I experienced with the call center personal.
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1 comment
Anonymous
#1758829

You are only at the beginning of a long nightmare

Review
#1674151 Review #1674151 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Preferred solution
Improved customer service and better english speaking call center personal
1.0
Details
To whom it may concern, Our appointment for service has been cancelled, on your end. Our heat pump/heater is not working properly. Now we are expected to wait until 10/10/19, for repair. Why was our appointment, for today, cancelled?? We pay for our Service Agreement...
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Review
#1672054 Review #1672054 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Service agreement not followed
  • Now no heat
  • 50 days no ac
Reason of review
Repair
1.0
Details
A service tech came to my house to diagnose a problem with a dishwasher we purchased from Sears (out of extended warranty). Was there 15 minutes, told my wife it would be 330.21 for "today" and then 480 when they came back to install the part that they had to order....
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Review
#1670856 Review #1670856 is a subjective opinion of poster.
Service
Sears Repair

Sears in Westland, Michigan - Complaint Problem never resolved

1.0
Details
sears sent two repair men to have my dryer fixed.came out and told me the problem. after over 2 weeks with the job not done you sent another man with the same answer I TOLD HIM THAT HE REALLY DID NOT HAVE TO COME SINCE HE HAD NOT COME TO COMPLETE THE JOB. YOU SENT A VERY RUDE AND PREJUDICE WHITE MAN TO MY HOME AND THEN YOU TOOK MONEY OUT OF MY ACCOUNT WITHOUT MY CONSENT. I HAVE CALLED SO MANY TIMES AND I HAVE DEALT WITH VERY RUDE CUSTOMER SERVICE WHICH A LOT OF TIMES I HAVE BEEN PUT ON HOLD AND THEN I AM DISCONNECTED. I WANT MY REFUND AND YOU NEED TO KNOW THE TYPE OF REPAIR MEN YOU SEND TO CUSTOMERS HOME.
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Review
#1660264 Review #1660264 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Rude customer service
Reason of review
Poor customer service
Loss
$105
Preferred solution
Full refund
Tags
  • Horrible Staff And Liars

Sears - Poor Service

1.0
Details
I called on 9/9 to set a repair for 9/10. I was told that a repair person will be at my location on 9/10 at the designated time when I was available. I changed my plans to accommodate the repair. Today 9/10, I receive a text saying that my repair is scheduled for 9/11. This is unacceptable. Your customer service people have no idea know what they're doing, if they can't set a simple repair schedule accurately or correctly. It's no wonder, with poor service like this, that Sears is losing business and going under.
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Review
#1650079 Review #1650079 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Lousy customer service
  • Getting a runaround
  • Being lied to and deceived and my time wasted
Reason of review
Access/ activation issues
Preferred solution
Deliver product or service ordered

Sears in Gallatin, Tennessee - WORST CUSTOMER SERVICE EVER

1.0
Details
Complete incompetence every step of the way, no wonder you're going out of business.
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Review
#1600043 Review #1600043 is a subjective opinion of poster.
Service
Sears Repair
1.0
Details
We bought our appliances from Sears for our new house since that is the vendor our builder uses. The appliances were delivered and we closed on the house in late April 2019. The water will not dispense in the refrigerator but the ice maker works. I called repair and...
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1 comment
Anonymous
#1713715

I called Sears repair services in April about my refrigerator not cooling enough they send a maintenance person and he agreed with me and made me an appointment with the technician in May. The technician came and didn’t have anything to fixed my refrigerator.

He order parts and make me another appointment for June. 10 minutes before my appointment Sears send me a email and a text that my appointment was canceled. I rescheduled for July 9, 2019 and they emailed me a day before that it was canceled.

I don’t trust them. I want to file a complaint

Review
#1581137 Review #1581137 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Usually have quality appliances and decent prices
Cons
  • Cs makes you responsible to achieve solutions
  • Repair people are incompetent
  • Cancel appointments with no explanation
Reason of review
Incompetent repair people
Preferred solution
I want my refrigerator fixed as soon as possible and I should not have to be the one reaching out to schedule and get a tracking number. That should be provided automatically.
Tags
  • Kenmore Elite Freezer-Refrigerator

Sears in Buffalo, New York - Warranty

1.0
Details
The compressor went on my kenmore fridge it states in my warranty that it will be replaced free of charge within 10 years on the phone with them for hours 2 service calls no part try to charge me 500 in labor absolutely terrible service never buy from sears ever no wonder they are closing
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Review
#1577547 Review #1577547 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

Sears Reviews

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Sears reviews

Sears - Called 18 different #'s no solution

1.0
Details
June 4, 2019 My son wanted to pay for a service call tomorrow (5)...no one can help...called 18 different # and 4 hrs and 26 min later...no help.
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Review
#1550122 Review #1550122 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Being passed back and forth on the phone
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution