Product: Sears Repair Rating: 2 Stars Clear all filters (24 of 505 reviews match)
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Sears in Central Coast, California - Bad repair service

2.4
Details
Our brand new washer broke down Tech. Ordered two parts. 8 days later 1 part gets delivered the most important part doesn't. Now we have to wait another 2weeks for the other part because they don't have it stock How can a company like Sears not have a part in stock of appliances They sell , then they tell you they'll send you a check for laundry cost but it will take up to 30 days to receive. What the heck is going on with Sears. It's just a matter of time.
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Review
#1712040 Review #1712040 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Variety
Cons
  • Customer service repairs
  • Repairs
Reason of review
Problem with delivery
Loss
$300
Preferred solution
Deliver product or service ordered
Tags
  • Customer service lacking
1.7
Details
I had a service call on my washer within a month of purchasing it because it "walked the floor" in the spin cycle. The technician basically said, "yeah, that's why we call them the Samsung Shakers" and told me to put carpet under it and that it might run better in the...
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1 comment
Anonymous
#1721308

They gotcha coming in and they gotcha going out!

Review
#1598110 Review #1598110 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Easy financing
Cons
  • Quality of products and service repair
Reason of review
Poor customer service
Preferred solution
Let the technician who is already coming out anyway fix my dryer and I will pay for the parts and labor.

Sears in Vicksburg, Mississippi - Maint agreement

1.6
Details
there maint agreement is a rip off bout a riding mower they wont fix it
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Review
#1595222 Review #1595222 is a subjective opinion of poster.
Service
Sears Repair

Sears in District 2, Louisiana - Fat, sloppy, lazy tech who could not unplug the dryer nor wait until we did it.

1.7
Details
Lied to me that he would call after his next appt. as he did not--i am sure he justified it and just made me another appointment for next week
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Review
#1536713 Review #1536713 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Absolute worst and most upsetting experience
  • Unable to get service
  • Service tech lazy
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Appliance Repair
1.7
Details
Sears - Poor repair services
Marta A. Droddy2290 Water Garden Dr.Hanover, PA 17331(443) 690-5853teachermad@gmail.comJanuary 16, 2019 Sears Brand Management Corporation Hoffman Estates, IL 60179 (800) 469-4663 www.sears.com To whom it may concern: Autumn 2015, I had a brand new home built. As part...
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Review
#1449831 Review #1449831 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Loss
$3722

Sears in Grandville, Michigan - Poor customer service

1.8
Details
Very difficult to understand the people on the phone, obviously from a foreign location and unable to actually answer quesrions but will pass you around until you are so frustrated you give up.
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Review
#1288029 Review #1288029 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
2.2
Details
Never have I ever experienced such passive aggressive responders who simply brush you off *** if you were a mere fly. I hope no one has to experience this horrible company’s call center service, or the company overall. You can avoid these types of inconveniences by not hiring sears...
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Review
#1205980 Review #1205980 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service

Sears - Customer service

2.1
Details
Sears phone representatives can range from professional to completely incompetent. I really think that is a main basis for their failure. Some of their repair people are suspect. However, i have much better luck with the repair people. They are given limited support by the company with limited pay. Sears want your money but fails to deliver results. They are constantly going up on pricing yet provide lesser quality service. I think other companies have learned these valuable lessens and that is why they thrive. As for Sears, i do not see a come back but a company that once was.
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Review
#1103271 Review #1103271 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
2.1
Details

Update by user Jan 11, 2017

Got an email back from them. Not resolved yet.

The reply just stated that I have a repair date and I should be happy. The service department is very busy. I just have to wait until the repairperson shows up.

Gee I knew that. I just wish the repair person would get...

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Review
#986996 Review #986996 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Misleading representation by sears
  • New service department for repairs
Reason of review
Poor Service for Appliances
Preferred solution
Let the company propose a solution

Contact Sears Customer Service

Website:
www.sears.com
Mailing Address:
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears reviews

Sears Service Contracts are a scam in Portland, Oregon

2.2
Details
I have purchased appliances from Sears for years with the extended warranties for my businesses and they have always sent out repair people in a relatively timely manner. Over the past year or so, they have outsourced their service agreements and it is HORRIBLE. Our washer and dryer have not worked for weeks. We are still under our 1-year warranty and I cannot get anyone to come out and repair our washer and dryer. We were scheduled for July 5th, 2016 and after waiting weeks for this repair appointment, they simply did not show up. When I called to complain, everyone I spoke with apologised and let me know how sorry they were but NO ONE has the power to change the situation. We were rescheduled for July 14th, 2016 with no explanation other than the service tech was running late on the day we were scheduled. I have cancelled our extended warranties because they are simply not worth the paper they are written on. I honestly believe that Sears is trying to get consumers to cancel their contracts. Why else would they outsource their Service? Their reputation is built on service.
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Review
#878633 Review #878633 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Uncaring outsourced service team
  • Response time
Reason of review
Poor customer service
Preferred solution
Full refund