Product: Sears Repair Clear all filters (505 of 505 reviews match)
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Sears - Ticked off

3.0
Details
I refrigerator is under warranty had a technician come out last Thursday on the 5th and just stood there and said the door is off track and closed the door and said it'll be 24 hours for cool never even looked behind the refrigerator never check anything out and he was on his phone the whole time and he act like we were a big inconvenience and annoyance for him and we had one come out today he walked in looked at the refrigerator and said hey you need freon in a compressor let's fix it the other guy just didn't want to do the work
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Review
#1649111 Review #1649111 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Lied to by repair dummy
Reason of review
Poor repair technician

Sears home service agreement

Paid $69 a month for total home coverage had garage door problem called for service garage door had problem going down tech came to look i have copy of report stating just Wayne dalton opener no parts available nothing about springs come and see door still opens got report from sears and lied on report saying springs were worn untrue i sent copies to sears cchs.com
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Review
#1642827 Review #1642827 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Bad quality
Loss
$500
Preferred solution
Let the company propose a solution
Fridge went out on August 21 or 22nd called lady will put me on emergency call ASAP and they will call me the next day at 8am and let me know when they can look at the fridge. Next day no one called ,I called again that day and they couldn’t give me a day ,spoke again...
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5 comments
Anonymous
#1739166

I understand your pain! I bought the Master Protection Plan on all my appliances for the last nine years and when something big happened like the ice maker didn't shut off and I came home to a kitchen full of water it took 2 weeks before they came to just see what the problem was then another 2 weeks for repair.

I had extensive damage $3700 to flooring as the laminate had been discontinued so 2 rooms had to be repaired . They have done nothing ! Got yelled at for turning in my food loss and I got mad and hung up on her. This happened in March and flooring just got replaced yesterday .

I had to turn it into my insurance so with my deductible taken out I owned the rest as Sears has never gotten back with my insurance. Since this has happened I replaced my Sears Washer and dryer with a Speed Queen and in the process of replacing Fridge with an Amana from my home town appliance store.

Sears keeps calling wanting me to purchase another Protection plan as mine expired this month I refuse to answer the phone as I will go off on them. Sears will offer some good prices but buyer beware they offer horrible customer service and don't stand behind their Master Protection plans as I could of bought several new appliances with what I spent on their plans Buyer Beware don't let them suck you in !

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Review
#1634766 Review #1634766 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Willingness to help find solutions
  • Too long for someone to come ou
Reason of review
Poor customer service
Loss
$250
Preferred solution
Pay for my food that I lost
Tags
  • Sears bad customer service

Sears in Gallatin, Tennessee - WORST CUSTOMER SERVICE EVER

1.0
Details
Complete incompetence every step of the way, no wonder you're going out of business.
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Review
#1600043 Review #1600043 is a subjective opinion of poster.
Service
Sears Repair
1.7
Details
I had a service call on my washer within a month of purchasing it because it "walked the floor" in the spin cycle. The technician basically said, "yeah, that's why we call them the Samsung Shakers" and told me to put carpet under it and that it might run better in the...
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1 comment
Anonymous
#1721308

They gotcha coming in and they gotcha going out!

Review
#1598110 Review #1598110 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Easy financing
Cons
  • Quality of products and service repair
Reason of review
Poor customer service
Preferred solution
Let the technician who is already coming out anyway fix my dryer and I will pay for the parts and labor.

Sears in Vicksburg, Mississippi - Maint agreement

1.6
Details
there maint agreement is a rip off bout a riding mower they wont fix it
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Review
#1595222 Review #1595222 is a subjective opinion of poster.
Service
Sears Repair
1.0
Details
We bought our appliances from Sears for our new house since that is the vendor our builder uses. The appliances were delivered and we closed on the house in late April 2019. The water will not dispense in the refrigerator but the ice maker works. I called repair and...
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1 comment
Anonymous
#1713715

I called Sears repair services in April about my refrigerator not cooling enough they send a maintenance person and he agreed with me and made me an appointment with the technician in May. The technician came and didn’t have anything to fixed my refrigerator.

He order parts and make me another appointment for June. 10 minutes before my appointment Sears send me a email and a text that my appointment was canceled. I rescheduled for July 9, 2019 and they emailed me a day before that it was canceled.

I don’t trust them. I want to file a complaint

Review
#1581137 Review #1581137 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Usually have quality appliances and decent prices
Cons
  • Cs makes you responsible to achieve solutions
  • Repair people are incompetent
  • Cancel appointments with no explanation
Reason of review
Incompetent repair people
Preferred solution
I want my refrigerator fixed as soon as possible and I should not have to be the one reaching out to schedule and get a tracking number. That should be provided automatically.
Tags
  • Kenmore Elite Freezer-Refrigerator

Sears in Buffalo, New York - Warranty

1.0
Details
The compressor went on my kenmore fridge it states in my warranty that it will be replaced free of charge within 10 years on the phone with them for hours 2 service calls no part try to charge me 500 in labor absolutely terrible service never buy from sears ever no wonder they are closing
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Review
#1577547 Review #1577547 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Warranty issue
Loss
$1000
Preferred solution
Let the company propose a solution

Sears - Called 18 different #'s no solution

1.0
Details
June 4, 2019 My son wanted to pay for a service call tomorrow (5)...no one can help...called 18 different # and 4 hrs and 26 min later...no help.
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Review
#1550122 Review #1550122 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Being passed back and forth on the phone
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Sears in District 2, Louisiana - Fat, sloppy, lazy tech who could not unplug the dryer nor wait until we did it.

1.7
Details
Lied to me that he would call after his next appt. as he did not--i am sure he justified it and just made me another appointment for next week
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Review
#1536713 Review #1536713 is a subjective opinion of poster.
Service
Sears Repair
Cons
  • Sloppy
  • Absolute worst and most upsetting experience
  • Unable to get service
Reason of review
Poor customer service
Loss
$500
Preferred solution
Let the company propose a solution
Tags
  • Bad Appliance Repair