Product: Sears Repair Clear all filters (505 of 505 reviews match)
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Sears in Flemingsburg, Kentucky - Does not back their mowers

first mower was the transmission service man came after a 3 month wait didnt even know why he was here 2 months later parts in and fixed then drove off i had to fix same part myself finally a new mower and guess what motor locked up called service and they cant help us without charging us for them to just look at it so disappointed with sears that will will never buy their product again we will tell everyone including on facebook what happened
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Review
#1531869 Review #1531869 is a subjective opinion of poster.
Service
Sears Repair
bought a Grill in 2016. Purchased the 5 year protection plan. Had to use the plan in March of 2019. The repair guy came out and assessed the job appropriately (he was the one bright spot with Sears). However, then "Sears" took over. The guy submitted the parts for...
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Review
#1519112 Review #1519112 is a subjective opinion of poster.
Service
Sears Repair

Sears in Saratoga Springs, New York - Stressful

1.3
Details
I have called 29 times written 20 emails and still not one person has reached out to hear my horrific ordeal with customer lousy service
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Review
#1514677 Review #1514677 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
1.0
Details
They sent a third party contractor to fix refridgerator. literally stuck his head in fridge, and did nothing and walked out. Said he could not do anything. Was bizarre. Called SEARS immediately, but despite apologies and call to action, they failed to even do the most...
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2 comments
Anonymous
#1650746

I had something similar happen back in October. I spent hours on the phone talking to various people, and all they did was apologize, but did nothing to help resolve the issue. This company deserves to go out of business.

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Review
#1470214 Review #1470214 is a subjective opinion of poster.
Service
Sears Repair
Tags
  • Repair Refrigerator
1.7
Details
Sears - Poor repair services
Marta A. Droddy2290 Water Garden Dr.Hanover, PA 17331(443) 690-5853teachermad@gmail.comJanuary 16, 2019 Sears Brand Management Corporation Hoffman Estates, IL 60179 (800) 469-4663 www.sears.com To whom it may concern: Autumn 2015, I had a brand new home built. As part...
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Review
#1449831 Review #1449831 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Loss
$3722
Sears - Poor repair services
Sears - Poor repair services
Sears - Poor repair services
Marta A. Droddy2290 Water Garden Dr.Hanover, PA 17331(443) 690-5853teachermad@gmail.comJanuary 16, 2019 Sears Brand Management Corporation Hoffman Estates, IL 60179 (800) 469-4663 www.sears.com To whom it may concern: Autumn 2015, I had a brand new home built. As part...
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Review
#1449830 Review #1449830 is a subjective opinion of poster.
Service
Sears Repair
3.3
Details
I scheduled a repair with Sears because I considered the company trustworthy. The experience started off well. The chat service on the site was amazing. However, the day of the appointment, the service person never showed up. Throughout the day, my husband and I called...
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1 comment
Anonymous
#1616380

Had almost the same experience. Said they would call, never did.

Review
#1413667 Review #1413667 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service and price not honored
Loss
$60
Preferred solution
Price reduction
Tags
  • Bad Customer Service Repair Man
2.5
Details
45 for Sears to tell me they don't have the part I need? Then the next day charge me an additional hour and a half to make a repair that only takes 10 minutes? In addition, when I asked to see the BOX the part came in I was shown the part not the box? Because I'm a...
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Review
#1404743 Review #1404743 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Pricing issue
Preferred solution
Price reduction
3.4
Details
We should all call better business bureau And File a complaint Against Sears.
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1 comment
Anonymous
#1572751

It seems to appear to be the right solution, but Sears literally pays the BBB for their A- rating. This is how the BBB is funded and underwritten.

Accelerate your cause to the Attorney General of your state of residence and the ETC, Federal Trade Commission. There are also available resources with NACA and hire a consumer protection attorney who has experienced and legal issues with Sears and how their conduct has caused these problematic issues.

Hang in there and fight the good fight! Et To Brutae

Review
#1362033 Review #1362033 is a subjective opinion of poster.
Service
Sears Repair
Pros
  • Quality of merchandise
  • Large capacity of the refrigerator
Cons
  • Lack of customer care and service attributes
Sears called and said that the tech. was sick and they had no backup. I asked them to re-schedule for next Saturday. She said they can't that far out so she scheduled me for Monday. I let her know that I could not do weekdays. Monday comes and I received a reminder. I...
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1 comment
Anonymous
#1557092

Here is a list of local management to contact, Tom 716-570-1391, Mike 518-331-2341, Lisa 585-455-1711, Darlyene 585-424-0912, Mark 716-536-0159, Bob 716-866-8105, Barb 585-274-9904. If they can’t help you I would recommend calling the bbb and your local news media to do a story on sears. Frank, Rochester NY

Review
#1351538 Review #1351538 is a subjective opinion of poster.
Service
Sears Repair
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution