Update by user Nov 20, 2018
According to the service agreement more than 4 times of being repaired in a calendar year which it has they will replace it, Good Luck!
Original review posted by user Nov 20, 2018
My Samsung dishwasher is under the extended warranty & it’s only 3 years old. It’s not a cheap model.
The dishwasher has been repaired over 10 times. The latest was I had to wait 5 weeks because they kept ordering the wrong part. Sears sent me a check for $50 but the check bounced, another check was issued but I’m not sure if I should cash it, I have fees from the bounced check that to no avail I can’t get back. Since the repair they were here for it not cleaning well, it’s now leaking water so I have a scheduled appointment soon.
Sears Repair is done by a 3rd party. I have read their contract & if the product has more than 4 repairs they can make the determination to replace it. Good luck this dishwasher has been a nightmare & Sears deserves to go out of business. What have they done to the consumers is unreal.
I’m not the only one I know with Sears repair problems. BTW I was transferred to over six people & still got no where!
Samsung should just stick to TV’s not appliances!
Product or Service Mentioned: Samsung Electronics Dishwasher.
Reason of review: Warranty issue.
Monetary Loss: $600.
Preferred solution: Deliver product or service ordered.
Sears Cons: Stand by your protection agreement.