I purchased a Christmas tree (color switch plus) from Sears by Kmart online last Christmas. It says it has a 3 year warranty.
I put the bottom piece on the stand it lit up, then the 2nd piece. It lit up. Then the last piece and it lit up. Perfect.
I put it away and it is now November. Time to put up the tree again. So I put the bottom in. Nothing lights up.
The rotating stand it attaches to that came with it works fine. The power goes through it so I know it's not a power issue. I've tried 3 different working outlets. No lights.
No burnt, missing or loose bulbs. I only used it for 2 weeks last year. So I call Sears warranty center. After giving them all the info and a 30 min phone conversation.
She tells me I didn't purchase an extra warranty so I would have to go through the manufacturer. Ok no problem. I find out the manufacturer is Kmart which is one in the same with Sears. On the box and the stand it says made in China for Kmart.
So I call Kmart warranty which happens to have the same phone number. I explained that they are the manufacturer and I need a replacement. Another 30 minutes and the representative tells me she will mail me my original receipt and I can take it to a Sears repair center since that's the warranty I have. I asked if she could email it since its 2015 she said no it has to go to the billing address.
I ordered it online so they also have my email. She told me once it gets there it would take 3-6 weeks to repair. Christmas will be over. I wasted $300 on a product that lasted 2 weeks and they won't fix it until after I don't need it anymore.
I have to purchase a new tree.
I purchased a lot from Sears for many years. From clothes to appliances but I will never shop with Sears or Kmart again due to this issue.
Product or Service Mentioned: Sears Repair.
Reason of review: Bad quality.