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I am outraged about the shoddy, insensitive service and rip off prices that Sears provided my 95 year old mother. She made an telephone appointment with Sears to repair her stove between 3 pm and 5 pm.

Sears them left her a message that they would be at her home between 8 am and 5 pm, ignoring her arrangements. This forced caused her anxiety and kept her awake all night long for fear she's miss an early morning call. The technician arrived at 3:30 pm.

Them she was charged an outrageous $382, almost half the cost of a new stove, for a tiny replacement of a minor part. We will never do business with Sears again.

Product or Service Mentioned: Sears Repair.

Reason of review: Poor customer service.

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