I had called Sears for the repair of a dishwasher. Appointment was set with a 4 hour window with the promise of a call 1 day prior to repair.
This call was never made, but when I called on the repair day I was told that the technician would be there at the end of the scheduled window. 1 hour late into this the technician called to say he would be there 2 hours later approaching 8 pm, which we declined. He said he would be there the next day between 10-2.
When he was not there at 3 pm I called Sears to hear that nothing was scheduled at all and that I had to wait until the weekend, hoping someone will turn up.
I cannot recommend this type of service and will definitely not use a company again who has no consideration for other peoples time.
Fortunately there are plenty of companies who still render a good service.
Use those please!
Product or Service Mentioned: Sears Repair.