Sears has 3x sent me the incorrect part which they ordered. I have finally started opening it to verify that it is the correct part and upon discovering that it is the incorrect part once again, I have tried calling them.
getting them on the telephone to obtain the correct part requires an act of congress. i feel like i am an expert in Muzak now. i have been on hold now for approximately 1.25 hours waiting for a supervisor. While doing this i am researching complaint routes and found this website.
I will NEVER buy another appliance from Sears again. I have been with out the use of my stove since September.
What can we do? This is maddening.
Product or Service Mentioned: Sears Website.