Our dryer has been broken for 1 month. During this time, I have scheduled Sears repair 'appointment' in their ridiculous 1-5PM window having to *** work.
ALL THREE TIMES THEY FAILED TO SHOW UP AND DID NOT CONTACT US. Yesterday was the most recent day we were supposed to have a technician from 1-5PM. Of course, no show and no call so I called customer service at 6PM for the millionth time and they 'guarantee' me a technician would be here at 6:45PM. Guess what....7:45PM rolls around and no technician, no phone call.
I call customer service again and they don't know why no one showed but 'our dispatch is closed, you'll need to call tomorrow. These incompetent fools have cost me multiple work days and evenings at this point. Shame on Fidelity Home Warranty for contracting with such a poorly run service.
No chance in *** I will ever buy Sears products if this is what I can expect for service after they get my $$$. Off to the laundromat....again.
Monetary Loss: $1500.