Repairman was suppose to come between 1pm and 5pm. He did not phone to tell me he was running late.
The Repairman did not show up until 6pm to repair my washer. I had plans to go out with friends at 6pm that same evening.
When I phoned customer service @5:30 I was told that I was next on the list so I had to cancel my plans . The Repairman showed up @ 6pm and he informed me after briefly looking at my washer that he did not have the part and he would not have it for 3 wks .
Product or Service Mentioned: Sears Repair.