Update by user Jun 01, 2013
Juat an update. The machine flooded again...
Of course Sears has done nothing... Spent $300 to fix... different part, but likely result from their first mistake...this one could have easily set house on fire...something shorted... at least no longer under warranty with Sears so got fixed right away...
small company could get missing part in 1 day (I actually had him check the part from last time...he had that on his truck)!!! (Not 2-3 weeks like Sears)
Original review posted by user Jun 07, 2011
I have an LG washing machine purchased reconditioned by Sears, I also got the extended warranty and the matching dryer. While under warranty the washer extensively flooded my house (about $50,000 or more of damage), that was Oct 2010. I immediately called Sears, no help so called LG who did give me advice on how to get the water out of the frount loader (Sears had recommended I open the door!)
Four weeks later Sears still had not come out to fix my machine, and I had now taken 2 days off work....So I called LG and got a repair recommendation. First words were what *** had tried to fix the machine...I said Sears had refurbished it...apparently the guy put the back on wrong for starters, then also failed to put the cover on the swith box (which turns off water). This cased a hole in the wiring of the switch and put a whole in the water inlet tube...so I have water and electricity together! (by the way the metal outside of the machine could easily gotten electricity, but did not).
Hundreds of dollars of clothes, bedding, towels were ruined as well, got wet, but Sears was supposed to be there right away....so colors faded onto each other, mildew stains....refuse any compensation for this, or my repair costs, laudrymat use, or time loss from work, going to laundrymat (big ordeal here).
It is now June 2011, still have only received a check for about 1/6th of the damages, even not what their hired investigator allowed! My house is stinky now, moldy and all torn up...and I am a widow with 4 kids!
But at least the electrity water combo (several floor outlets shorted out...ruining my stove, but no fire and no one was electrocuted. My kids and I were barefooted wiping up water unaware of the electrical issue and danger.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $50.