My elderly mother was pushed into purchasing a television by a Sears sales person who assured her that she could return the item within 30 days if she was not completely satisfied. At no time did he mention that Sears (in very fine print after the purchase has been made, i.e.
when YOUR MONEY becomes THEIR MONEY) charges a 15% restocking fee. Just decided you don't like it before your card is back in your hand? Guess what? You owe 15% to Sears before it leaves the store.
Incredible. My Mother had been a loyal Sears customer for over 60 years but we will no longer take our business to this company ever again. If you are going to have that kind of draconian policy then your employees had better communicate it (particularly with the elderly) and it better be in LARGE PRINT clearly posted BEFORE a purchase is made.
No wonder that Sears is a company long since in decline. AVOID & BEWARE OF SEARS!