I bought a TV online from Sears and picked it up at the store. I got it home and decided I wanted a bigger one, so I ordered a bigger, more expensive TV, again online from Sears.
When I went to return the 1st TV, they charged me a 15% restocking fee! Even though I never used it (I took it out of the box, saw the size, and put it back in - the film was still on it, the remote and accessories were still sealed in their bags). And, I was buying a bigger, more expensive TV FROM THEM!
I called customer service, and got nowhere.
I got disconnected (hung up on) the first 2 times, then the 3rd time, they said they contacted the store but could not get in touch with the salesman who helped me, then they re-read the return policy and said there was nothing they could do.
I used to buy things from Sears pretty frequently, and bought some major appliances there too. But this petty, bureaucratic policy, and the way I was treated means they've lost a customer.
This reviewer shared experience about "restocking fee" and wants this business to offer any options to resolve the issue as the author lost $53. The author is overall dissatisfied with Sears. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.
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