Update by user May 15
Please know who and what party (first, second or third) has assignment of your purchase. There are "contingency clauses" regarding HOW and WHERE. However, in lieu of such, examine where and how your purchase was obtained, to deter and minimize the liabilities and how you and the vendor can reach a resolve.
Original review posted by user May 15
Subjective in opinion, here is some information regarding Sears Return Policies and how you can find additional information on how to perform it successfully:
Sears Returns & Cancellations
Satisfaction Guaranteed or Your Money Back
"Our goal is that you are completely satisfied with your purchase. If for any reason you are not satisfied, simply return your purchase in its original packaging, with your original receipt/email confirmation within 90 days of your purchase, 30 days from the purchase date for Home Electronics, Mattresses, air conditioners, gas powered equipment, jewelry and watches for a refund or exchange.( Video Games, CD’s, DVD’s, computer software and sports/toy collectibles must be unopened for a refund or exchange) . For other items, including folding guest beds, air/inflatable beds, continuous air bouncers, water slides, pools, gas powered lawn equipment, power tools, scooters over $149.99, specialty occasion clothing, video camera/camcorders, handbags, jewelry and watches, if the original packaging has been opened or tags and/or labels have been removed the items will only be exchanged with an identical item or a substantially similar item of equal value. Replacement products obtained in an exchange transaction will only be exchanged and are not eligible for a refund. Returns and exchanges are not allowed on customized jewelry.
"Sears.com and Kmart.com both partner with marketplace merchants who sell items on our website. If your order contains an item that is not sold by Sears or Kmart, please be advised that this item cannot be returned or exchanged at your local Sears or Kmart store. Your merchant’s profile, which contains their specific return policy, is available via the product page. Please see your merchant’s profile for additional details.
"Return policies may vary for products sold and fulfilled by third-party merchants other than Sears and Kmart. See individual merchant profile, accessible from product detail pages, for applicable merchant return policies. All returns of products sold and fulfilled by a third-party merchant, including damaged and incorrect products, must be returned directly to such third-party merchant. Please note that Sears and Kmart does not support returns for international orders sold or fulfilled by a third-party merchant at this time. All international sales of products sold or fulfilled by these third-party merchants are final.
"Where applicable, all refunds will be issued in the same form as the original method of payment. If you are not satisfied with your purchase after this, please let us know. Your satisfaction is important to Sears."
The key is detecting and concluding IF it was completed by a "third party" vendor who conducts contractual business with Sears. If you dissect the issue deep enough, you can successfully pursue a resolution.
Hope this helps!
Reason of review: Return, Exchange or Cancellation Policy.