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The 30 day return policy is ridiculous!!!!! Bought a skirt & top.

Was not feasible to alter, so tried to return to store of purchase. Handed a REFUND DECLINE slip with an 800 number ( useless to call any Sears number as you only hear the same robotic answer....."30 day return policy, no exceptions"). Policy NOT stated on receipt. Told that I should have checked online.

If the return policy is 30 days, can't the idiots in corporate print such at bottom of the receipt? This appears to be a deliberate scheme to scam customers. Will NEVER do business with Sears again. Who wants to do any type of business with a company that treats customers with such little respect after a purchase.

I don't know of any other retail store with such ridiculous policies on a clothing item. Good by to Sears.

This company deserves to be in the financial strain it is in. Hope others also take their business and money elsewhere, too.

Product or Service Mentioned: Skirt.

Reason of review: Return, Exchange or Cancellation Policy.

I didn't like: Never do business again.

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I just experienced the same issue with a return on day 33. This was purchased in advance of an event.

All packaging was still intact as well as the receipt. Would not even make exchange.

Which would have put the $$ right back in Sears pocket. But instead cost them a customer and I will shout from the roof tops DO NOT SPEND YOUR $ at Sears.


The policy is clearly stated on a sign above the registers. If you had looked up, you would've seen it when purchasing.

Also, if you weren't sure what the policy was, you should have called the store or looked it up online. This is in no way their fault. It is yours.

It's not a ridiculous policy.

It's their policy.

Just because you were ignorant and unhappy because your own mistake(s) does not mean that they have to pamper you. If you knew the items weren't going to work out, then you probably should have brought them back right away, not a million years later.

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