I returned a Kenmore vacuum I bought sometime ago that was returned in like new conditions with all accessories.
I returned it as the quality of the item isn't what I would have expected from Kenmore/Sears 5-10 years ago but now my expectations are different.
Sears deliberately writes their terms & conditions to give them on the spot discretionary power.
"Restocking fees are applicable on certain home appliances, electronics, etc."
When phrased this way, they can exercise discretion on the spot and allow them to exercise policies that was implemented AFTER the date of purchase.
Stores are not required to accept returns, however if they offer it on receipt, that's a contractual conditions on which you've purchased the item.
The clerk looked up on the computer and said "restocking fee of 15% applies on this item". I let them keep the $6.00. I consider it a tuition for lesson to avoid Sears.
The clerk then asked for my phone number. I refused. Clerk then lied to me to get me to give out the information.
"We need to have the phone number associated with your credit card to get the return to go through"
I stated that receipt doesn't state refusal to provide additional doesn't revoke my right to return, therefore, I will not allow Sears to have my phone number.
She pushed the return through and I got my money back, minus the 15%. Her statement that my phone number that's associated with the card is necessary to push the return was a bald faced lie as it went through without it.
It would seem that they just WANT to have your phone number for internal tracking purpose.
Monetary Loss: $6.