Product: Sears Riding Mower Repair Clear all filters (8 of 8 reviews match)
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Sears in Melbourne, Florida - Terrible service and no backing up the merchandise they sell.

1.0
Details
Bought a $1700 craftsman riding mower in Oct 2018. First use, hndle broke on shifter. I paid to have welded. July 2019, no start due to compression problem. Sears sent service guy out to my house. At first, he said "it runs" after he turned flywheel by hand. I said," so after you leave it will still work?" He then said the cam shaft needed replaced. 3 weeks later he "fixed" and replaced camshaft. Now runs terrible and stills needs flywheel turned by hand to start. Barely runs. No call or email from tech. Sears wont replace new mower! No wonder they are belly up!!!
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Review
#1660021 Review #1660021 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Cons
  • Excuses i have gotten for 36 days
  • Poor customer service no product back up
Reason of review
Return, Exchange or Cancellation Policy
Loss
$1700
Preferred solution
Replace mower
1.1
Details
Riding mower, blown gasket. Service date set up. Waited four hours. Rep never showed up. Got an email that the gasket was on order and the service rescheduled for a week later. The day before the service, I received an email asking if the part had arrived. I don't...
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Review
#1640055 Review #1640055 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
1.0
Details
It had technical trouble and sears came out to repair. They were unable to fix it. they came out over 7 times over a year and have not been able to fix it nor will they replace it. The say that the teck has to say the tractor is non repairable for it to be replaced. I...
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Review
#1370611 Review #1370611 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Cons
  • Service has been the worst ive ever encountered
Reason of review
Return, Exchange or Cancellation Policy
Loss
$2000
Preferred solution
Full refund

Sears in Fremont, Michigan - Extended Warranty “exceptions”

2.1
Details
Bought 3-year extended warranty on riding lawnmower and never asked for a repair. Now cheap plastic steering wheel is breaking and I asked for a replacement and was told it is not covered because owners pull up on wheel to dismount. What kind of warranty makes exceptions after the purchase? Answer: the kind of warranty you do not buy! What a scam!
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Review
#1340800 Review #1340800 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Pros
  • Sales person
Cons
  • Felt i was violated and scammed with no recourse
Reason of review
Warranty issue

Sears - Slow warranty service!!!

2.5
Details
Every time i call for warranty service it's a hassle.
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Review
#1312788 Review #1312788 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Reason of review
Warranty issue

Sears - Ridding mower had for 4 months and can't get it taken care of.

2.9
Details
Ridding mower that we paid about 1800 dollars for can not get it fixed. Its only 4 months old and wont go in forward or reverse. It took about a month to have someone come out but when they got there they said its to new and to run it a little more. So I called back the same day because the mower still was not operating right and they said that they wouldnt be able to come back so they scheduled another service call for another month. I thought we were getting a good deal but we should have went used. NOT GOIING TO SEARS ANY MORE!!!!!!!!
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Review
#1056765 Review #1056765 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Reason of review
Order processing issue

Sears in Chattanooga, Tennessee - *** service and unethical repairment

I had warranty work performed on my Craftsman riding mower, they were to change the fluids, replace the blades and tune it up. I wasn't able to be there, but my wife was and she trusted him to do the work. He didn't replace the blades nor perform any of the work. Had another guy from Sears come out and he admitted it wasn't accomplished and ordered all of the parts then they sent the original guy out who said the new parts were bad and was just going to leave the mower in the garage disassembled! He basically stole the new blades and charged us for work he didn't perform. I will never purchase anything from Sears again! When you have a company such as K-mart buy you out, that should reveal how *** your chain has become. Now, I am attempting to contact Craftsman once again in hopes that they will eventually do the work correctly and accurately.
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Review
#875237 Review #875237 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Pros
  • Nightmare
Cons
  • Complete disregard for customer
Reason of review
Poor customer service
Loss
$4000
Preferred solution
Full refund
Tags
  • Poor Service And Followup

Sears Riding Mower Repair Review

Bought a 54 inch deck lawn mover with full warranty. This is the second time for the same problem. Takes 2 weeks to get someone here to fix it while 5 acres of grass continues to grow, Only to have them not show without notice and tell me it is going to be another 2 weeks! This is ridiculous! Very poor customer service.
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Review
#861094 Review #861094 is a subjective opinion of poster.
Service
Sears Riding Mower Repair
Reason of review
Poor customer service

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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