Thursday night (12/23/2010), I went up to Sears Home Repair Parts & Service Center in Seattle, WA to buy a part for my Kenmore refrigerator. They told me on the phone that they would hold the part aside for me. They didn't. The woman was a bit rude, but I brushed it off. The part cost me $16.84 which I paid with my debit card.
The next day, Friday, Christmas Eve, midday, I decided to check my bank balance and see that Sears charged me $166.84 (despite the receipt said $16.84). Of course the service store is closed until Monday. I called customer service and no one even tried to help me. Since I had made some other purchases before seeing the error, I am probably overdrawn so fees will be on the way. Since the location is closed for the holidays I cannot do anything until Monday so I have no money for the weekend.
Merry *** Christmas, Sears!
Product or Service Mentioned: Sears Repair.