Ordered an item and realized immediately after confirmation it was going to be shipped to a store instead of the address entered for shipping! Cancelled immediately, spoke to Sears, they have taken over 2 months, multiple promises of "3-5" business days for refund....nothing. No time to deal with this, being in the military on post, they don't care, just tell me 3-5 days over and over.
After every promise i wait over a week, never a refund and never a response from Sears. Then another call to customer service. The last one, from a "Manager"....at some call center in some foreign country..."I am sorry, there is nothing more we can do, you must wait a few more days, there is nothing more we can do". SERIOUSLY? a company so incompetent they can't refund something they acknowledge you never received and cancelled immediately - even after 2 months? Sears is the Obamacare website of online shopping.
Sears is incompetent or unethical or both. Shame on Sears
Product or Service Mentioned: Sears Shipping Service.
Reason of review: won't refund money.
Monetary Loss: $200.
Preferred solution: Full refund.