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Ordered an item and realized immediately after confirmation it was going to be shipped to a store instead of the address entered for shipping! Cancelled immediately, spoke to Sears, they have taken over 2 months, multiple promises of "3-5" business days for refund....nothing. No time to deal with this, being in the military on post, they don't care, just tell me 3-5 days over and over.

After every promise i wait over a week, never a refund and never a response from Sears. Then another call to customer service. The last one, from a "Manager"....at some call center in some foreign country..."I am sorry, there is nothing more we can do, you must wait a few more days, there is nothing more we can do". SERIOUSLY? a company so incompetent they can't refund something they acknowledge you never received and cancelled immediately - even after 2 months? Sears is the Obamacare website of online shopping.

Sears is incompetent or unethical or both. Shame on Sears

Product or Service Mentioned: Sears Shipping Service.

Reason of review: won't refund money.

Monetary Loss: $200.

Preferred solution: Full refund.

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Sears Response

Hi There --

The lack of customer service you've experienced thus far is totally unacceptable, especially after an error on our end. We want to make sure you receive the refund you're entitled to.

We would love to help! Please reach out to us on one of our social channels so we can best assist you going forward:


• Sears Facebook: http://on.fb.me/18CwSqp

• Sears Twitter: http://bit.ly/1BK1jbL

Both channels are moderated M-F from 8a-8p CT, Sat-Sun from 8a-6p CT and we’ll take great care of you.

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