Sears sold my blind 93 year old grandmother a high-end range, telling her that manual control models were no longer available. She was unable to operate the digital controls, and within a few days she began calling Sears to get the range returned.
They never answered the phone, and only called after the 90 day exchange period expired. She was told that since the 90 days was up they would not help her. Even speaking with a "supervisor" who refused to give us her name.
She now has the unused range sitting in her garage and is using a model she can operate manually which was purchased elsewhere. My grandmother will no longer shop at Sears after over 75 years of loyalty, nor will I.
Sears and Roebuck are probably rolling in their graves over this. Shame on you!