Greenwich, New York
Not resolved

Purchased a new SEARS branded gas hot water heater and bought into having the installation done through a SEARS subcontractor for $229 standard installation. The water heater purchase invoice did say if installation was beyond "standard" or words to that effect, that additonal costs could apply.

The water heater inlet and outlet nipples were not "square" to the tank requiring the installer to use a small amount of additional copper tubing and angles for the connections. Plus, the exhaust vent required one additional 90 degree elbow and one longer section of vent piping. The material input was quite minimal and the additional labor partly due to the SEARS product being mis-built, in my opinion. In addition to the $229 basic installation price and as a "standard" fee another $135 was added for the minimal additional material, again, needed due to an out-of-square SEARS water heater.

NEVER again will I make a significant purchase from SEARS and, NEVER again will I have ANYTHING installed via a SEARS sub-contractor.

Rather, I will purchase directly from the contractors. SEARS has lost this customer.

Product or Service Mentioned: Sears Installation.

Monetary Loss: $800.

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