Product: Sears Sales Representative Clear all filters (16 of 16 reviews match)
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Sears - Bad customer service

The associate in the appliance department did not resolve my problem. When I asked him to call his manager he ignored that saying she is busy. I was very unsatisfied and never going to shop in Sears at Sunrise mall any more
Product
Sears Sales Representative
#1167283
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Customer service sucks at sears

At Tucson Mall, looked to buy a TV, but no TVs. Went to buy a 1/4 drive torque set. Was sent to several locations to find it. Finally, frustrated, gave up. Sales person wouldn't get off their duff to show where to find. Is this why Wall Mart and Harbor Freight are thriving??
2.3
Details
Customer service
Layout of Store
Staff
Product
Sears Sales Representative
#1119277
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The sales person at the Nanuet NY Sears wouldn't order me my tires, and said I have to do it myself on line. This was Wednesday, 9-27-17 @ 3PM. Older male person and very rude kept trying to sell me expensive Michelin tires instead of the ones I saw at Sears on line....
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1.0
Product
Sears Sales Representative
#1107354
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After waiting 15 minutes in line at Sears Towne East Wichita Kansas trying to check out listing to the bald headed sales guy in tools at 7:30 pm on 7/3/17 tell customers buying a lawn mower that they didn't have to ever put oil in it and selling the additional...
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Anonymous
Anonymous

"listing" listening??so is problem the waiting or did salesman allow ppl to butt in line?

1.0
Product
Sears Sales Representative
#1069508
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Sears - Minnie Mouse Bed

Sales employee had the wrong price of item on the tag. Told me it was 60.00 then said the sale expired and they forgot to change the sign on the bed. So I asked how much it was and couldn't get a straight answer. she was rude and made the experience a taxing one. Wouldn't go here again just for the service. I'll pay more to go somewhere else and receive better customer service.
3.3
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Warranty
Website
Product
Sears Sales Representative
#1055622
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I visited the Sears store today at 5500 Buckeystown Pike around 9:35 a.m. The store sign states the store opens at 9:00am. I returned a Lands End product (bought online) that was too small. I took the opportunity to look around and decided to look at some Land's End...
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Freki
Freki

I have a question? How is that $500?But, seriously, that's messed up. I would have looked her in the eye and said "You shouldn't have had your doors unlocked then!

1.5
Product
Sears Sales Representative
I didn't like
  • Rude customer service
  • Customer service very bad
  • Hostile
#1052354
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Really? When I called customer service and was finally able to speak with a representative, she said I should have gone to their website and read the policy online. What? Sears shoild print the exact amount of time allowed for returns, exchanges or store credit ON...
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1.9
Product
Sears Sales Representative
#843354
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I purchased a wall oven from Sears. The installer said the existing space was not tall enough. I had a handyman here who immediately began to make the adjustment. The installer said he had other installations in the area and would return to install the oven before...
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Product
Sears Sales Representative
I liked
  • Instore sales person
I didn't like
  • Customer support
#704552
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My Mother is 85 years old. She is on a fixed income of $900. per month. She contacted Sears in Longview Tx to inquire about kitchen cabinets. Sears sent a representative to her home a and convinced her to buy cabinets for $13,000. with payments of about $450. per...
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Product
Sears Sales Representative
I didn't like
  • Service
  • Delivery experience
  • Home delivery
#587402
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Buyer Beware, take your business elsewhere: I was approached, in Sears, by a representative that was offering a special on home improvements. The sales representative that came out was very nice. I received two project managers as I was sold windows and flooring. I...
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Product
Sears Sales Representative
#568959
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