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Purchased a kitchen appliances set...Refrigerator, over, microwave, and dish washer.

They install the microwave and dish washer on scheduled date...fine...

Awaiting refrigerator and oven...NO SHOW....

I call and spend 3 hours on the line only to be told the order should have been placed for home delivery...I....need to call store, or return to store...have order cancelled...and reorder everything....

I am a surgeon. I spent $8000 for this, 3 hours on a phone line, and I am expected to take another day off work, re-schedule patients, to fix a problem SEARS screwed up?

This is the worst customer service I have experienced in my life!

Review about: Sears Customer Care.

Reason of review: Order processing issue.

Monetary Loss: $5000.

Preferred solution: Deliver product or service ordered.

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