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Customer service
Discounts and Special Offers
Diversity of Products or Services
Ease of Use
Exchange, Refund and Cancellation Policy
Layout of Store
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Product or Service Quality
Value for money

Their customer service has to be the worst on the planet. Made the mistake of buying a mattress from them.

Never again or anything else for that matter. All agents are in the Philippines and could care less about my purchase because their kids are screaming in the background. They must be going out of business soon or they should. They delivered wrong mattress June 3rd.

It was hard and flat. Been promising exchange or refund since then. The Chisolm frim is 8.5 inches according to their website. The one i got was less than 7 inches.

They acknowledged that error but did nothing about it. If you shop at Sears you'll be sorry.

This reviewer shared experience about not as described and wants this business to read this review and look into the issue (if any). The author is overall dissatisfied with Sears. Reviewer wants customer support to reach out to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Sears.

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