Placed an order for a washer/dryer pair on Searsoutlet.com and received a confirmation page that my order was placed, delivery set for 2 days. I never received an email confirmation or a call to schedule delivery, so I called customer service, who tells me that they can see the order, but it has not "gone through," so I'll need to place my order again. Guess what? When I go to resubmit the order, the price has gone up, and not just a little bit. It's gone up a few hundred dollars. I called customer service back and spoke with a manager. She found the order, stated that everything had gone through, but it had not reached the store yet, and that's why I hadn't received an email or call yet. She said she was making notes in the order, and that I should receive a call by the evening to schedule delivery and that I should receive an email within a few hours.
When I still had not received an email around lunch time, I called customer service back and was told that there was a "glitch" and the order didn't get sent to the store properly, so it was going to cancel. Once again, I asked to speak with a manager informing them that I was told in the morning that everything was fine. They can't place the order over the phone, the only thing I can do is go back to the website. You can't even call the store, because the price is different if you call. So I am left hanging, AGAIN.
They did offer me 10% on a different order and said if I place the order and call back, they would apply a 10% credit. We shall see. Who wants to bet if I place the order and call back no one will have any idea what I'm talking about? At this point, I'm looking for another place that can deliver quickly.
Review about: Sears Delivery Service.
Monetary Loss: $500.