New Reviewer

My Kenmore elite 30 cubic foot refrigerator died on July 24 2020.The repair man Donald Dunn useless came to the house July28 2020 and ordered a new compress. The compressor arrived July 31 2**** and the repair man did not install it until Aug 28 2020.

I had to rent a refrigerator for a month that cost my $250.00 I lost about $500.00 in food. Less then 24 hours later the refrigerator died again. It took days for service to answer the phone. I contacted somebody 9/1/2020 and they said somebody would be here 24 to 48 hours nobody showed up.

Finally contacted sears on 9/4/2020 and said repair date 9/8/2020 confirmation date and was called 9/7/2020 and said it would be 9/15/2020. He charged the compressor on 9/12/2020 and 48 hours later the refrigerator died again losing about $300.00 in food.

I spent at least one week trying to contact service nobody would answer any sears number. I finally call a real repair shop and had the refrigerator fixed cost me $450.00.

Monetary Loss: $1500.

Preferred solution: Full refund.

Location: 1418 North Town East Boulevard, Mesquite, TX 75150

Do You Have Something To Say ?
Write a review


You will be automatically registered on our site. Username and password will be sent to you via email.
Post Comment

Sears Reviews

  1. 1681 reviews
  2. 597 reviews
  3. 357 reviews
  4. 106 reviews
  5. 37 reviews
Sears reviews