My Kenmore elite 30 cubic foot refrigerator died on July 24 2020.The repair man Donald Dunn useless came to the house July28 2020 and ordered a new compress. The compressor arrived July 31 2**** and the repair man did not install it until Aug 28 2020.
I had to rent a refrigerator for a month that cost my $250.00 I lost about $500.00 in food. Less then 24 hours later the refrigerator died again. It took days for service to answer the phone. I contacted somebody 9/1/2020 and they said somebody would be here 24 to 48 hours nobody showed up.
Finally contacted sears on 9/4/2020 and said repair date 9/8/2020 confirmation date and was called 9/7/2020 and said it would be 9/15/2020. He charged the compressor on 9/12/2020 and 48 hours later the refrigerator died again losing about $300.00 in food.
I spent at least one week trying to contact service nobody would answer any sears number. I finally call a real repair shop and had the refrigerator fixed cost me $450.00.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $1500.
Preferred solution: Full refund.
Location: 1418 North Town East Boulevard, Mesquite, TX 75150