Once again we made a purchase at Sears and got a bad product. We bought a TV
on 12/12 and had problems so we returned it. We bought another TV and had
problems as well. Since we are disabled it is difficult to go back and forth
to the store so we used are warranty for the TV repair. Our TV was made on
11/10 and we bought it on 12/16/10.
Anyway Sears ordered the main board and told me to call them when the part
came. We waited a couple of weeks and the part came last week. I called and
was told Sears would be out on 2/12/11.
The tech, Noel came out and took the back off the TV and got the delivered
part out and sat it on the counter. I looked at it and saw it was
refurbished on 3/10 and was very worn. The back had been lying in some
liquid or water. I told him he could not install a used bad part on the TV.
He called the Stack department supervisor Milton and Milton got mad at the
tech for allowing me to see the part. Noel told him I went and looked at it
and he did not show it to me. So talk about deception if I had not seen this
part that was also missing the heat guard and could possibly catch on fire
or start a fire. Here is a supervisor upset with a tech and told him to put
the part on even though I said no. My husband told him to remove that part
and call the supervisor and get a real new part. He looked at my husband and
said I had given he the OK to install it. We looked at each other and
realized it was hopeless. He left leaving two screws on the TV stand that
should be on the TV. As he was leaving he claimed there has been a new part
ordered. How do we know if this is the truth or not?
first we had tow used washer and dryers delivered to us and had to fight to get the new ones we had payed for. Then we bought the stove that was also delivered used and you helped us get a real new one. Now we have a bad tv and a very used old part that the tech tried to install that was clearly not in good shape and at least a year older then the part we now have and did not have the heat protector on it and could be a fire hazard. Why does this keep happening?
Product or Service Mentioned: Sears Repair.