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Perfect Sleeper Ladywell Plush king size mattress ripped within a week of purchasing and they won't replace it. Ot tore along the seam and is over 14 inches long.

Their warranty is a joke and they won't stand behind their product. This is a manufacturer defect, but Sears and Serta do not want to take responsibilty for the lack of quality. I paid over $1000 for a mattress that didn't even last a week. All we were asking for was for them to replace the defective mattress.

I won't buy another product from Sears again. This is the fifth and final Serta mattress I will ever buy.

Product or Service Mentioned: Serta Perfect Sleeper Plush Mattress.

Reason of review: Bad quality.

I liked: Can buy online.

I didn't like: Customer service and lack of warranty coverage.

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Anonymous
Toronto, Ontario, Canada #1314405

I have always bought my mattresses at Sears the last one 1yr ago for cottage . They have a year comfortably warrantee on them .

If it's been less than 12 months try telling them your back hurts see how that works they may exchange for that reason. Good Luck

Anonymous
#1311212

Another example of why Sears is failing fast. Did you contact Serta directly ?

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