Perfect Sleeper Ladywell Plush king size mattress ripped within a week of purchasing and they won't replace it. Ot tore along the seam and is over 14 inches long.
Their warranty is a joke and they won't stand behind their product. This is a manufacturer defect, but Sears and Serta do not want to take responsibilty for the lack of quality. I paid over $1000 for a mattress that didn't even last a week. All we were asking for was for them to replace the defective mattress.
I won't buy another product from Sears again. This is the fifth and final Serta mattress I will ever buy.
Product or Service Mentioned: Serta Perfect Sleeper Plush Mattress.
Reason of review: Bad quality.
Sears Pros: Can buy online.
Sears Cons: Customer service and lack of warranty coverage.