Purchase Sears extra warranty for lawnmower, had 3 years took in for repair they refused repair saying abused (excess vibration loosened screws)(never used extended warranty up to that point) would not refund my money for extended warranty I paid for that they would not honor...so basically they took my money and gave me nothing but a sorry in return. Repair manager would not even give the courtesy of a call to explain as I had requested.
Just don't buy warranty or products that you need a warranty on at Sears...their customer satisfaction guaranteed that they advertise is not true...guess since they acquired Kmart they have a new motto, "sorry"....cause that's all they could say or do :( I used to love Sears,now I will avoid it, I'll spend my money where I am treated respectfully.
Product or Service Mentioned: Sears Repair.
Monetary Loss: $600.