We have a 2 year old Sears stove and the oven portion went out a week ago. We arranged for a service appointment for between 1-5:00 last Friday to have the warranteed repairs made and the technician never showed up.
Finally, at 6:30 p.m. we got ahold of a real person who told us he wouldn't be here and we needed to reschedule for Monday (today). I recheduled for between 10-2:00 today and it is now after 3:15 and he still hasn't arrived. Upon calling customer dis-service they told me he would not be here until after 4:00, at the earliest.
I asked to speak to a supervisor, who offered me a $50 gift card or another 6 months warranty on my piece of *** stove. All that means to me is the next time it breaks, I get to go through this exercise in frustration again. After 40 years as a Sears customer, I AM DONE. I will never shop there again and you shouldn't either.
Their customer service is non-existent.
There are plenty of competitors who would love out business, so NEVER SHOP AT SEARS AGAIN. BOYCOTT SEARS - THEY TOTALLY SUCK.