Sears appliance service is absolutely horrible. Our 2 year old Sears stove broke a week ago and we arranged for warranty service between 1-5:00 last Friday and the tech NEVER showed up.
We finally got to talk to a human at 6:30 that night after we called and they told us we would get no service that evening and we had to reschedule for Monday (today) between 10-2:00. It's now 3:50 and he still is not here. I spoke to a "supervisor" at Sears who offered me a $50 gift card or 6 months more warranty on this piece of *** stove and I accepted neither. I have shopped at Sears for 40 years, but I AM DONE AS OF TODAY.
YOU SHOULD BE TOO. Unless you want to be treated like your time is worth nothing and want to buy crappy appliances, you should never shop at Sears. There are plenty of competitors out there who would love our business and I will be finding one. Sears is DEAD in my world.
They do not deserve anyone's business. BOYCOTT SEARS.