For five years I had no problems with Kenmore washer and dryer, after refusing extended warranty because never could schedule annual maintenance (free ha ha) they sent someone to do maintenance. Warranty people called back and lessened cost of extended warranty, thank god i took it.
Shortly thereafter, dryer completely gone. Took forever to get appointment, was advised they could diagnose over phone and tech would come with parts. Tech laughed about that when he finally got here. Tech ordered parts and advised would be back in two days.
Called service center and was advised tech could not schedule appointment, didnt have appointment and would be another 3 weeks before someone could be scheduled.
Now I am getting phone call to postpone that. Only buy from Sears if you want to warranty it yourself!!!