Like so many other customers, I took the day off work to meet the Sears repairman. After waiting 3-1/2 hours, a scheduler called to say he wouldn't make it and offered nothing other than "I'm sorry".
Well, I'm sorry that sears will not get any more business from me. I recommend calling a reputable company who will keep its word.
Sears used to be a good company and I bought appliances and lawn & garden equipment there and had the service policies.
In the last few years (read KMart acquisition) the quality of products and services has plummeted. Find another retailer and let Sears go under unless it can make improvements.
Review about: Sears Repair.