Recently our 3 yr old Sears Kenmore Elite refrigerator went out. We called Sears and waited two weeks for a service man to show up.
On appointment day, he never showed. Lied about calling and now, we face another week without a refrigerator. Its back enough for a 3 yr old refrigerator to quit working but having to wait three weeks for a possible service technician to show up is not very cool. When you call for service, no one on the other line seems to care.
Their attitude is that this is just a job and we will just have to wait.
Sears Service Sucks!