We had an appointment scheduled with Sears service to look at our dishwasher that stopped working. The dishwasher was purchased at Sears and we have a 5 yr extended warranty on this dishwasher.
Sears service calls us a half hour before the scheduled appointment to tell us that their technician was not going to make the appointment. Sears service reschedules our service appointment for a week later! Sears cancelled on us and the earliest they can reschedule is a week later? When I called to complain and to tell them that it was unacceptable, they gave me the run around about not being able to schedule an appointment any sooner.
When I asked to speak to a supervisor, I was told that they were all busy at the time because Sears was short staffed. I was told that a supervisor would call me in 30-40 minutes. I did not get a return call.
Sears is great at making a lot of promises about their service and taking your money, but forget it if you actually expect them to meet their obligations. I will never purchase another product from Sears.