I called Sears Home Service on January 9 to get my washing machine fixed. Before I continue, it is February 4 today, and they still have not shown up.
They scheduled a serviceman to come within two weeks of contacting them. When I called that morning to confirm, the person told me that the appointment was canceled. I had to call to find that out! They did not even call to tell me! I therefore lost a day of work and after 36 minutes on the phone with the supervisor they promised to come Saturday February 9--as I was not going to miss another day of work. This morning, February 4, an automated reminder called to remind me about my Tuesday, February 5 appointment...
I flipped! I never scheduled that date and when I called, Saturday was no longer available. Today, over the course of FOUR phone calls, I was hung up on three times, put on hold for over 1.5 hours and told no one could come until February 16. That means FIVE weeks without clean clothes.
Sears said they can't help me even after all of their mistakes. The fourth customer service rep (remember I was hung up on the first three times) also accused me of lying. She told me I hadn't called since January 9. I asked her why I would wait until February 5 to get service. She then realized her mistake--no one waits 30 days to wait for service! What a horrible company with awful service!
I hate Sears!!!
Monetary Loss: $250.