We asked for a Sears technician to check on our fridge which was leaking water. We booked a call under the confirmation order number 000803542451030.
A email confirmation was sent to us mentioning that the technician will come over between 8AM to 5PM. At 5PM, I called Sears, twice then called the supervisor, supposedly called Mary, who did obviously not care at all, I was told that the technician shall come whenever possible. At 6.30PM, the technician call my wife asking whether we really wanted him to come over. He lies mentioning that he tried to call us when there are no record on our phone of him calling.
At 7PM we were still awaiting.
I am amazed that Sears has such disrespect of its customers, expecting them to wait from 8AM to 5PM and not even showing up after we have been awaiting all day long. Sears employees show the same arrogance as the company and I will surely not buy any more appliances at Sears when we are treated with such contempt.
Product or Service Mentioned: Sears Technical Support.
Reason of review: Poor customer service.
Monetary Loss: $1000.