Product: Sears Sewing Machine Repair Clear all filters (2 of 2 reviews match)
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Sears - It’s awful service

It’s awful service I have sewing machine I got it from Sears years ago needs to be repaired but they keep sending me from one to another spend my hours on the phone and don’t get any result it’s awful awful service I will never ever gets anything from Sears again
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Review
#1280255 Review #1280255 is a subjective opinion of poster.
Service
Sears Sewing Machine Repair
Reason of review
Poor customer service

Sears - Review in Supermarkets and Malls category from Hanover Park, Illinois

I have Kenmore Sewing Machine was was not working and when I noticed the warranty sticker on machine I decided to call. When I spoke with the representative they said it was covered and they provided me the drop off location. When I went to the location and dropped off nobody has mentioned the charges of the repairs neither online Sears customer service nor the store. When it was repaired and I got the call to pick up they wanted me to pay about $105 for a machine that I have originally purchased for $100. My biggest concern is that they performed the repair and charged me without my consent. I even have the slip agreement which if it was out of warranty they were suppose to collect $50 pre payment before repair which was NOT collected. Second, on that agreement I do not even have my signature agreeing to it! So basically, they stole my machine and wanting me to pay for repair which costs more than the new machine. Wow Sears, WOW!!!
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Review
#875991 Review #875991 is a subjective opinion of poster.
Service
Sears Sewing Machine Repair
Reason of review
Warranty issue

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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