5.0
Details
Customer service
Staff
0 comments

Good Day!

After a little footwork and validation testing of an email to the Sears Advocacy and Customer Escalation department, I wanted to pass along the following unto you to help obtain assistance when contacting Sears.

Please note that Sears requests email contact to file/register a complaint and concern regarding Sears products, services and repairs. I have successfully completed the application of the email provided, and I did receive an immediate response in kind!

The email to the Sears Customer Care Advocacy center is divided according to Media relationships as well as direct customer care:

Sears Advocacy Customer Care:

searscares@sears.shc.com

Sears Media Support/Resolution

smsupport@sears.shc.com

Please provide a valid contact email and telephone number when writing them. The Sears CC Advocacy Team WILL CALL YOU BACK.

Please keep Pissed Consumer informed here to share your success story, and how your issues were were resolved when contacting Sears at the information provided.

Et Tu Brutae

Reason of review: Good customer service.

I liked: Immediate response, Willingness to help, Confirmation of email contact, Craig for his willigness to help find a solution to the problem, Willingness to help find solutions.

I didn't like: Being passed back and forth on the phone, Agents all have different answers re what replacement policy is, No longer carry a necessary part, Long depute process.

Company wrote 0 private or public responses to the review from Jun 24.
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