Product: Sears Shipping Service Clear all filters (88 of 88 reviews match)
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what happened I order some parts they sent me the wrong Parts the first time call them told to talk to her supervisor and turned around send me the complete mandolin house assembly when I received it took it out of the box went to put it on the lawn mower no housing...
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Anonymous
Anonymous

(mumble mumble) - In this country we use punctuation and capital letters.

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Sears Shipping Service
#1280618
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I am very displeased with Sears online ordering process, I placed and order on Monday for a dress for my daughter to wear to an event on Saturday. Sears stated the package would be here on Friday. Friday came no package!!!! I have tracked my order and been assured that...
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1.0
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Sears Shipping Service
I didn't like
  • No one in credit would speak to me on the phone
#1217780
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Resolved
Resolved: The worst store please don't buy from sears

I bought mattress vs box from north Austin sears store and i payed for delivery, they scheduled shipping for me to next day but on the next day they call me and they want to rescheduled for a week, I was ok week later they did same thing four times over a months and finally they said it is lost. They Don't have it in the store to. It was bad experience. I'm still waiting it is almost two month
2.2
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Customer service
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
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Sears Shipping Service
#1216372
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I purchased a Dutch oven online on the Kmart site. It was a 7 quart cast iron. My daughter called me a few min later and I told her I got a really good deal on a Dutch oven.She said oh Mom do you realize how heavy that is, And then when you have something in it. You...
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1.0
Product
Sears Shipping Service
I didn't like
  • Could not cancel order terrible
  • Causing extreme stress
  • I wrote it all in my review
#1186644
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Bought a washer and dryer from Sears, they told me delivery would be two days. The night before they called with a delivery window for the following morning and then called in the morning to delay delivery for another five days. I called to see if I could pickup and...
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2.2
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Sears Shipping Service
#1185649
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I purchased a GE microwave online at Sears.com on 18 Dec 2017. The purchase price of $407.20 was charged to my VISA credit card that very day, even though the item was not shipped for 10 days. Left Northbrook, IL on 28 Dec 2017 Arrived Pensacola, FL on 3 Jan 2018 I...
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1.0
Product
Sears Shipping Service
I didn't like
  • Excuses i have gotten for 36 days
#1185542
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Received mix of Sears and KMart items. Sears item had security tag attached. Called Cust Svc, they said all items can be returned to Sears store. Informed @ Sears store they won't take KMart items. I was told to call Cust Svc, they said I have to use my phone for that.
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Anonymous
Anonymous

Terrible you had to drive a whole 17 miles WOW.

1.0
Product
Sears Shipping Service
I didn't like
  • Searscom caused the problem but was unwilling to fix it
#1163565
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Tried to use Sears online chat program- shut down my entire computer and took me 5 hours to restore. Called 4 times. Can't understand these people. Sears blamed UPS, swore the order was shipped, then said items were probably not available, which is why it wasn't...
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1.0
Product
Sears Shipping Service
I didn't like
  • Being placated by uncaring service people
  • Poor followup
  • No customer service
#1151069
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I purchased two watches from sears.com well happy deal 365 on November 23 2017 and I have not received them. It told I would receive December 12 never came. I have called the number listed and sent an email with no response. Contacted sears and they said to give them...
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2.4
Product
Sears Shipping Service
#1147949
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Sears - Screwed me out of black Friday!

I made a purchase for several clothing items during black friday online and after two wears received nothing about my order so called and was told they ran out of the items they let me purchase at the time that were in stock. I exclaimed i chose to buy from them even though there was 1000 other black friday deals at the time and they just laughed at me.
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Sears Shipping Service
#1145550
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