Product: Sears Shipping Service Clear all filters (103 of 103 reviews match)
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Sears in San Fernando Valley, California - Complaint

1.0
Details
Our delivery has still not been processed and we are moving to our new home without a refrigerator. We asked for a refund and the manager denied. Did not even have us options to help us out.
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Review
#1570719 Review #1570719 is a subjective opinion of poster.
Service
Sears Shipping Service
Cons
  • Poor customer service and merchandise
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.7
Details
The 3rd time I call sears he just ask me for my name and read the comments in his computer and told me " if you calling for the box spring I can't help you. I had to pay $140.00 total for delivery for my box spring. Return Policy...
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Review
#1443735 Review #1443735 is a subjective opinion of poster.
Service
Sears Shipping Service
Pros
  • Were making fun of me
Cons
  • No one could help
  • Feeling used
Reason of review
Order processing issue
Loss
$420
Preferred solution
I thing that i was forst to pay $290 for a box spring and $140 for delivery because they didn't want to take back the one back. my solution is that they pay for the other box spring and the other delivery.
Tags
  • King Box Spring
I have ordered a refrigerator on 17Nov18 (during Thanksgiving sale) and was told that my product will be delivered on 26Nov18. On the day before 26Nov, I called delivery department and was told that my product will be delivered next day (26Nov18). By late afternoon of...
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Review
#1417267 Review #1417267 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Problem with delivery
Loss
$800
Preferred solution
Deliver product or service ordered
Tags
  • I Experienced Bad Product Delivery
sEARS SHIPPED WRONG PART AND NOW TAKES ANOTHER WEEK? TO GET THE CORRECT ONE AFTER SPENDING 2.25 HOURS GETTING IT (DONE?). THIS DOESN'T TAKE INTO ACCOUNT THE LONG PROCESS OF ORDERING THE SHED & SHED FLOOR TO BEGIN WITH (ANOTHER 1 HOUR OR MORE ON LINE. crap...
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1 comment
WhoppingTropicbird214
#1578199

They don't care!! I have been dealing with Sears for 4 months almost for a warranty replacement on my fridge!

Review
#1378673 Review #1378673 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Not as described/ advertised
1.0
Details
So they have to return and purchase again. No on my Credit card, i said..!! *ARE YOU KIDDING ME??? So I placed a dispute with my CC company. I asked the last female who was the online supervisor, where they were located, confirmed the Philippines.. I will never order from Sears...
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Review
#1374353 Review #1374353 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
from Poor customer service, problem with delivery, ordering process issue to trying to reach a resolution.
Preferred solution
Full refund
I ordered a black and decker coffee maker through sears. Sears had a secondary partner, Jet.com whom the coffee pot was ordered to. 1 month went by and nothing. I called sears to get my money back and they said because jet.com was the secondary partner, I had to go...
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1 comment
AblazeParakeet
#1537994

I also never received my full order. Never again will I use Sears Website. GOODBYE SEARS!!

Review
#1327382 Review #1327382 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Order processing issue

Sears in Las Vegas, Nevada - Sent wrong size for school uniform

2.0
Details
This is year 2 that I have an issue with sears when purchasing my daughters’ school Uniform, and it takes time to have this stuff delivered and go to the store return it, exchange it for the correct size and/or take it to the post office to have returned. I’m hoping the rest of the order that has yet to come in is the correct size.
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Review
#1324999 Review #1324999 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Not as described/ advertised
2.8
Details

Update by user Aug 08, 2018

I made an error. It was $912 loss. My apologies.

Original review posted by user Aug 07, 2018

I also actually worked for Sears for 12 years before owning my own business. Over past 3 years I have ordered parts from Sears many times. Sometime last year I realized that almost everything, if not everything shows "in-stock" when actually most are not in-stock. As...
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2 comments
InfiniteFrigatebird424
#1535244

TOTAL ERROR FOR AMOUNT. IS THERE A WAY I CAN EDIT?

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Review
#1323438 Review #1323438 is a subjective opinion of poster.
Service
Sears Shipping Service
Pros
  • Nice salesman
  • Convenient
Cons
  • Merchandise and return
Reason of review
Problem with delivery
Preferred solution
Let the company propose a solution
Tags
  • Sears Parts
3.2
Details
I purchased an expensive recumbent bike at the west Dundee sears store. This had to be done online as they did not stock this Nordic track bike. The purchase price was $915.60. The bike $599, extended warranty $149.99, sales tax $37.44 and $129.17 for shipping and...
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1 comment
Anonymous
#1533962

This is why they'll be in bankruptcy soon

Review
#1320592 Review #1320592 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Poor customer service

Contact Sears Customer Service

Mailing Address:
Sears Holdings
3333 Beverly Road
Hoffman Estates, Illinois 60179
United States
Phone:
(888) 204-4019
All Sears Contacts

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Sears reviews
what happened I order some parts they sent me the wrong Parts the first time call them told to talk to her supervisor and turned around send me the complete mandolin house assembly when I received it took it out of the box went to put it on the lawn mower no housing...
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1 comment
Anonymous
#1500820

(mumble mumble) - In this country we use punctuation and capital letters.

Review
#1280618 Review #1280618 is a subjective opinion of poster.
Service
Sears Shipping Service
Reason of review
Order processing issue