For forty years I owned Kenmore appliances purchased from Sears. They worked well without problems but eventually needed replacement.
Since my experience with the Kenmore products was so good I replaced my Dryer, Washing machine and refrigerator with new Kenmore appliances. Just after the dryer was 1 year old and past the warranty, the timer switch broke. I replaced it with an expensive part and that broke within 4 months. Sears would not take it back and so an electrician jury rigged a switch that works but looks awkward.
The refrigerator drawers slide on a plastic guide. It snapped at the place where it hooks into the shelf. A replacement piece of plastic cost more than $50. The drawers do slide but with difficulty.
When I went into Sears to complain about the awkwardness of the piece they said it is made in China and they had no control over it. I could purchase another one for an additional $50 but it would not work any better. They would not take back the original part. Now my washing machine has stopped.
The problem is the timer control which lets water in and then turns on the mechanism. It is past the warranty so I purchased a new one at the store in St. Johnsbury, Vermont for $164.42. When the repair man came to put it in he found the part was faulty.
It will fill the tub but won't move on to start the washing cycle, Today I took it back to the store in St. Johnsbury. The sales clerk said that since they ordered it on line I had to return it on line. I tried to do that unsuccessfully.
They gave me 3 phone numbers. I called each of them; One was a computer generated voice that wanted me to shop a Sears sale for new appliances. I could not get a human. One was a human who had no authority to take back the part.
The last was a lovely polite woman with minimal English who said yes of course she would help me then hung up without getting my name or phone number.
When I called back it happened three more times.
I WILL NEVER BUY ANYTHING FROM SEARS AGAIN and I hope any readers will be very very wary of shopping with them.