My Kenmore dishwasher stopped working. I do not have a service contract.
Sears said I would have to pay $129.00 + tax for the service call plus the cost of parts. The tech came at the arranged appt time, 10/7, 1 and 1/2 weeks later. He was here for about 2 minutes, and stated this is a computer problem, easily corrected by pushing 5 buttons. He did so and my dishwasher worked.
He told me which 5 buttons to push if it happens again. I asked him why the service people I spoke to when making the appt didn't tell me to try the buttons. He suggested I call them.. When I did, I was told that if I had had a service contract they would have "walked me thru it," but since I did not, I had to pay the $129 for a service call.
Absurd! I didn't use the dishwasher again until less than a week later, 10/13 and it broke down again. Pushing the 5 buttons did not work. I called for service and was given an appt for a week later, 10/21 .
I asked for an earlier appt, particularly because I had already waited 1 and 1/2 weeks for the initial appt and less than 1 week later the machine broke down again. I spoke to a supervisor (I am making a very long and frustrating story much shorter) and told her that I would appreciate an earlier appt, but would not be home 10/14 and 10/15. She put me on hold and came back, stating I could have an appt on 10/14. I said I had just told her that I wouldn't be home on 10/14.
We agreed that I would have the appt on 10/21 unless there is a cancellation and I could get an earlier appt. Well, when I arrived home on 10/15, I had a note from Sears, stating they came on 10/14, but I wasn't home.
When I called to complain about this, I was told that because I had missed the 10/14 appt, they took away my 10/21 appt and gave me a 10/26 appt and nothing can be done. I will never again purchase anything from Sears