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I bought a full sized Simmons Beautyrest Mattress - Matira Plush in February of 2012. After only four months, it began sinking dramatically in the center.

After waiting to have them come out to take pictures for warrant replacement, I keep getting the run around. No one seems to know why I haven't gotten a replacement (of a different mattress and brand). I spend long amounts of time on hold and keep getting transferred or accidentally hung up on. I even went into the store where I bought the mattress today, and the manager said I need to take it up with warranty.

I'm exhausted and ready to pitch this piece of junk in the dumpster.

I will never buy anything from Sears again.

Monetary Loss: $600.

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